Katherine Weintritt

• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Built personal relationships with patients to promote positive experiences.
• Improved overall patient satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for patients.
• Responsible for high quality patient customer service, retrieving patient information from the State Registry, and maintaining confidential and HIPAA compliant paperwork
• Obtained the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with the State Registry
• Recorded each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
• Responded to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
• Maintained a basic understanding of the Cannabis based therapeutics, and services provided at Surterra
• Educated patients on the processes of registration, renewals, and lost registration documents
• Ensured all patient files are current and required documentation is on file and follows all guidelines issued by the State

• Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
• Provided targeted care and treatment to neonatal patients.
• Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
• Evaluated patient histories, complaints, and current symptoms.
• Triaged patients and delegated treatment needs to qualified staff and specialized departments.
• Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
• Delivered outstanding patient care in neonatal critical care units.

Staff RN in the NICU

When I returned to McAllen Medical Center, I started out as a staff nurse and was promoted to Assistant

Nurse Director in 2005. My job description for the assistant manager:

• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Performed rounds to observe care and interview staff, residents, and families.
• Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
• Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
• Optimized staffing levels to maintain an appropriate nurse-to-patient ratio, promoting quality of care without exceeding budget constraints.
• Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Established new policies and updated existing policies to improve standard of care for patients.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Evaluated work performance of 150 nursing personnel to determine wage increases and implement discipline.

Staff nurse in the NICU

Staff nurse in the Newborn Nursery and the NICU.