Katailyn LeBlanc

• Controlled and maintained food costs at a lower rate of 16% compared to the budgeted figure of 18%.
• Consistently achieved lower labor costs, maintaining a range of 23%-25% weekly.
• Maintained weekly profitability regardless of declining sales.
• Oversaw daily functions within a store comprising 25+ employees.
• Coordinated work shifts for more than 25 staff members each week.
• Consistently maintained scores above 90 during yearly health assessments.
• Achieved a score of 90 or higher on biannual Food Safety Evaluations.
• Secured top marks higher than 90 in Operations Evaluations.
• Oversaw onboarding and development of new staff.
• Supervised procedures to ensure compliance with health and safety regulations.
• Conducted bi-weekly food truck orders.
• Enhanced overall guest satisfaction by minimizing monthly complaints.

• Adhere to IHOP SOP uniform standards.
• Adhere to company attendance, absence, tardy and shift change request guidelines.
• Maintain a professional working relationship with Team Members.
• Assist in staffing & training restaurant employees
• Assist in ensuring employees, equipment & supplies are operationally ready
• Assist in assigning employee duties & activities as directed by the General Manager
• Lead the creation of a pleasant atmosphere in the restaurant while monitoring the Mr. Stax intranet daily.
• Assist in informing employees of new menu items & specials. Ensure flawless execution.
• When GM is absent, lead break & rest period compliance & adjust schedules to meet restaurant needs
• Address employee & guest complaints & report to GM
• Prepare paperwork as needed (workers compensation, etc) as incidents occur
• While acting as Crew Chief: responsible for register readings, sales receipts, reconcile cash receipts, submit deposit slips, make cash drops, ensure sufficient change is on hand & other assigned duties
• Assist in responding to emergencies including fire, robbery, disturbance, accident or serious illness. Assist in investigation of such events
• Ensure all SOP, company & safety guidelines & labor laws are followed
• Ensure temperatures & logs are maintained according to OE/OAR & Health Department guidelines
• Assist the restaurant in delivering 90% or better OE/OAR/GLI scores
• Assist the restaurant in achieving 4% or greater sales growth & 1% or greater traffic.
• Assist the restaurant in reducing guest complaints by 20%

Server:

• Provided hospitality and guest services.
• Ensured guest satisfaction throughout the dining experience.
• Ensured swift delivery of meals and drinks.
• Maintained professionalism consistently.
• Demonstrated reliability by arriving on time daily.

Bartender:

• Checked guest identification for authenticity.
• Crafted alcoholic drinks tailored to guest preferences.
• Engaged in conversation with customers
• Supervised guests to ensure they were not served excessively.
• Took food orders and delivered them
• Stayed guest focused to insure excellent guest experience
• Restock and replenish bar inventory
• Maintained cleanliness of bar workstation areas.

Trainer:

• Instructed team on specialized skills required for host and server positions within establishment. Including host, server, and bartender.

• As a host:
• I had the opportunity to set the tone for our guest visit making their first impression of our restaurant a great one. I would open the door for guest arriving and departing, accommodating any special needs of guests, i.e., boosters, highchairs, wheelchairs, etc., answering the phone, managing an online wait list, take/enter and package to-go orders, including delivering to vehicle as needed. I also providing guest assistance to servers as needed, serving food and drinks, cleaning tables, etc. I would ensure the guest enjoyed there time with us by giving top notch service with menu knowledge and hospitality.
• As a server I would take the guest order and answer any menu questions for them. I would check on them throughout their visit and deliver them hot and delicious food. When they finished i would check them out quickly and invite them back for another visit. Other duties included: expediting all orders, comply to standards in regards to guest checks and cash control, handle guest complaints, stock and rotate all needed supplies in the service and dining areas, and perform cleaning duties, such as helping to clear and set tables, sidework, rolling silverware, etc.