Katan Evans
Fort Smith,AR
Summary
Forward-thinking Customer Success Manager, with 7 years of experience leveraging managerial skills and commitment to innovation, trained leadership, and efficiency.
Eager to start a new career path, where I can maintain close relationships with both internal and external stakeholders, alongside a team who shares a common goal of delivering excellence and value to our customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Account Manager
JB Hunt Transport
Nashville, TN
10.2022 - 10.2023
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Created customized reports, outlining performance metrics such as ROI and sales volume growth.
- Developed successful customer relationships and quickly resolved service requests.
- Attended industry conferences and events as a representative of the company.
- Established, documented and implemented account management processes and procedures.
- Managed key account relationships, ensuring customer loyalty and retention.
Sr. Business Development Representative
JB Hunt Transport
Nashville, TN
02.2020 - 10.2022
- Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
- Prepared detailed proposals outlining product features, pricing plans and value propositions.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Maintained up-to-date records of customer interactions and communications.
- Developed qualified leads by networking to find new customers and generate lists of prospective clients.
- Created and improved business pipeline using cold and warm techniques.
- Effectively built relationships with both established and potential customers.
Key Customer Manager
JB Hunt Transport
Nashville, TN
10.2019 - 02.2020
- Developed and implemented customer success plans to ensure that customers are achieving their desired outcomes.
- Tracked customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed relationships with key decision makers within the account, in order to increase renewal rates managed by my team.
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
- Proposed or approved modifications to project plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Carrier Sales Coordinator
JB Hunt Transport
Lowell, AR
01.2016 - 10.2019
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Analyzed customer data to identify areas of improvement in terms of cost savings or increased efficiency.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Cultivated relationships with current and potential carrier partners to ensure capacity availability and competitive rates.
- Collaborated closely with logistics team members throughout the entire process from booking the shipment until final delivery was made.
- Maintained regular communication with customers regarding delivery status, changes in transit times, or other inquiries they may have had.
Education
BBA - Marketing
University of Arkansas-Fort Smith
Fort Smith, AR05-2015
Skills
- Business Development
- Customer Relations
- Strategic Communications
- Account Management
Certification
Proficient in Microsoft office: Word, Excel, PowerPoint
MOS Certified in Microsoft Excel
References
References available upon request.
Timeline
Sr. Account Manager
JB Hunt Transport
10.2022 - 10.2023
Sr. Business Development Representative
JB Hunt Transport
02.2020 - 10.2022
Key Customer Manager
JB Hunt Transport
10.2019 - 02.2020
Carrier Sales Coordinator
JB Hunt Transport
01.2016 - 10.2019
BBA - Marketing
University of Arkansas-Fort Smith
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