Katarah Davis
Norman,Oklahoma
Summary
Patient-focused professional with extensive experience in high-volume, front-facing environments. Proven ability to remain calm under pressure, accurately collect information, handle sensitive data, and resolve escalated situations with professionalism and empathy.
Overview
8
8
years of professional experience
Work History
Manager
Goodwill Industries
12.2024 - Current
- Served as first point of contact for customers in a high-traffic environment
- Collected, verified, and handled sensitive personal and financial information with accuracy
- Managed cash drawers, deposits, and reconciliation
- Resolved escalated customer concerns using calm, solution-focused communication
- Followed strict organizational policies, safety standards, and compliance procedures
- Maintained detailed documentation and daily operational records
Bartender / Manager
Park Avenue Sports Cafe
06.2020 - 09.2024
- Provided front-line service in a fast-paced, high-pressure setting
- Accurately processed transactions and POS payments
- Managed opening and closing procedures, including cash handling
- De-escalated customer concerns and maintained a calm environment
- Ensured compliance with ID verification and service policies
General Manager
Greenlove Compassionate Care & Wellness
01.2018 - 06.2020
- Managed daily operations in a highly regulated environment
- Handled confidential records, compliance documentation, and audits
- Ensured adherence to strict state and local regulations
- Maintained accurate tracking and reporting systems
- Prepared for and supported regulatory inspections
Education
Associate of Applied Science (AAS) - undefined
Oklahoma City Community College
Skills
- Patient Registration & Front Desk Support
- High-Stress, High-Volume Environment Experience
- Accurate Data Entry & Information Verification
- HIPAA-Aligned Confidentiality & Discretion
- Point-of-Service Collections & Cash Handling
- De-escalation & Conflict Resolution
- Policy, Procedure & Compliance Adherence
- POS Systems & Daily Reconciliation
- Professional Communication with Diverse Populations
- Multitasking & Time-Sensitive Workflow Management
Timeline
Manager
Goodwill Industries
12.2024 - Current
Bartender / Manager
Park Avenue Sports Cafe
06.2020 - 09.2024
General Manager
Greenlove Compassionate Care & Wellness
01.2018 - 06.2020
Associate of Applied Science (AAS) - undefined
Oklahoma City Community College