Katarina Rodriguez
South Gate,CA
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks, excelling in beverage preparation and customer engagement. Proven ability to train new team members and resolve conflicts effectively. Skilled in cash handling and inventory management, consistently maintaining high standards of service and cleanliness to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
South Gate, California
06.2025 - Current
- Prepared and served high-quality beverages to customers daily.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Trained new team members on procedures and customer service standards.
Retail Worker
Red Devil Clothing Company
Whittier , CA
09.2021 - 03.2025
- Engaged with customers and recommended products based on needs and requests.
- Helped customers by answering questions and locating merchandise.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Maintained cleanliness and organization of store shelves and displays.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Textile Worker
Five Star Denim
Los Angeles , CA
10.2018 - 01.2019
- Operated high-speed machines, adjusted settings to ensure consistent equipment performance throughout shift.
- Troubleshot machinery issues to maintain continuous operation and minimize downtime.
- Selected thread size and color, positioned materials on machine for optimal production.
- Followed safety protocols while operating large scale industrial machinery used in the manufacturing process.
- Cut excess threads from finished products using scissors or cutting tools.
- Folded completed items into neat bundles ready for shipping or storage.
- Cleaned work area at end of each shift to maintain a safe environment.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06-2018
Skills
- Beverage preparation
- Point of sale operation
- Payment processing
- Cash register operation
- Product knowledge
- Customer engagement
- Customer service
- Food safety
- Stock replenishment
- Supply restocking
- Attention to detail
Accomplishments
- Seal of Biliteracy
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
06.2025 - Current
Retail Worker
Red Devil Clothing Company
09.2021 - 03.2025
Textile Worker
Five Star Denim
10.2018 - 01.2019
High School Diploma -
Santa Fe High School