Katasha Harris
High Point,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Truck Dispatcher
Jml Logistics Llc
06.2016 - Current
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Daycare Owner/Operator
Self-employeed
01.2013 - Current
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Education
No Degree - College Transfer
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
SW Guilford HIgh School
06-1997
Skills
- Strong Communication Skills
- Freight Rate Negotiation
- Stress Tolerance
- Effective Decision Making
Timeline
Truck Dispatcher
Jml Logistics Llc
06.2016 - Current
Daycare Owner/Operator
Self-employeed
01.2013 - Current
No Degree - College Transfer
Guilford Technical Community College
High School Diploma -
SW Guilford HIgh School
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