Kate Abel
Lubbock,TX
Summary
Dynamic sales associate with a proven track record at Mears Mazda Volvo, excelling in customer service and problem-solving. Leveraged strong teamwork and time management skills to enhance customer satisfaction and drive repeat business. Recognized for boosting sales through effective communication and product knowledge, ensuring a welcoming environment for all clients.
Overview
6
6
years of professional experience
Work History
Sales Associate
Mears Mazda Volvo
04.2025 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Provided detailed product knowledge to enhance customer experience and satisfaction.
- Managed customer inquiries through phone and email with prompt responses.
- Collaborated with finance department to facilitate smooth transaction processes for customers.
- Participated in training sessions to improve sales techniques and product knowledge.
- Maintained cleanliness and organization of showroom floor to enhance visual appeal.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Mercedes-Benz of Lubbock
11.2024 - 04.2025
- Supported sales team by maintaining accurate inventory records and vehicle displays.
- Conducted test drives and demonstrated vehicle features to potential buyers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
Wine Steward/ Hostess/Special Events Assistant
The Edge Winery
08.2021 - 08.2023
- Curated wine selections to enhance customer experience and satisfaction.
- Educated guests on wine pairings and tasting notes, fostering informed purchasing decisions.
- Managed inventory and stock levels to optimize product availability and minimize waste.
- Conducted regular wine tastings to promote new releases and engage clientele.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Sales Associate
Shops on Llano
05.2020 - 06.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Developed promotional displays, increasing product visibility and driving sales initiatives.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Fredericksburg High School
Fredericksburg, TX05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Outgoing personality
- Meeting deadlines
- Sales strategies
Timeline
Sales Associate
Mears Mazda Volvo
04.2025 - Current
Sales Associate
Mercedes-Benz of Lubbock
11.2024 - 04.2025
Wine Steward/ Hostess/Special Events Assistant
The Edge Winery
08.2021 - 08.2023
Sales Associate
Shops on Llano
05.2020 - 06.2023
High School Diploma -
Fredericksburg High School