Summary
Work History
Education
Skills
Timeline
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Kate Dockham

Methuen,MA

Summary

Dynamic professional with extensive experience in customer service and dispatching at Globalteq Logistics LLC. Proven ability to manage high-stress situations with empathy and active listening, fostering strong relationships and ensuring timely resolutions. Skilled in data entry and decision-making, consistently enhancing customer loyalty and satisfaction.

Work History

Dispatcher

Globalteq Logistics LLC
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Private Nanny

Nidhi Raj
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Customer Service Representative

Market Basket
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Methuen High School
Methuen, MA
06.2019

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening

Timeline

Dispatcher

Globalteq Logistics LLC

Private Nanny

Nidhi Raj

Customer Service Representative

Market Basket

GED -

Methuen High School

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Kate Dockham