Mackenzie Anslow
Wynantskill,NY
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Lead
Fruit Loop
800 New Loudon Road Latham NY 12110
07.2022 - Current
- Completed store opening and closing procedures and reconciled daily sales transactions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Wait Staff Member
Old Daley On Crooked Lake
2339 NY-43 Averill Park NY 12018
10.2021 - 06.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Applied Science - Education of Individuals in Middle School Special Education Programs
Hudson Valley Community College
Troy, NY05.2024
High School Diploma -
Averill Park High School
Averill Park, NY06.2022
Skills
- Employee Coaching and Mentoring
- Operation Monitoring
- Scheduling and Coordinating
- Driven and Outgoing
- Multitasking and Organization
- Phone Call Answering
- Microsoft Office
- Typing Proficiency
- Excel Spreadsheets
- Customer Service
- Time Management
Timeline
Shift Lead
Fruit Loop
07.2022 - Current
Wait Staff Member
Old Daley On Crooked Lake
10.2021 - 06.2022
Associate of Applied Science - Education of Individuals in Middle School Special Education Programs
Hudson Valley Community College
High School Diploma -
Averill Park High School