KerryJean Wydick
Pelion
Summary
Dynamic Shift Lead at Walgreens with a strong focus on customer service and team motivation. Enhanced operational efficiency through effective employee training and conflict resolution, resulting in improved customer satisfaction. Proficient in inventory management and cash handling, consistently achieving high service standards and fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Shift Lead
Walgreens
Lexington, SC
03.2026 - Current
- Led team to achieve operational efficiency and maintain high service standards.
- Trained and mentored new employees on store procedures and customer service protocols.
- Coordinated daily inventory management, ensuring accurate stock levels and minimizing discrepancies.
- Implemented promotional displays to enhance product visibility and drive sales performance.
- Oversaw cash handling procedures, ensuring compliance with financial controls and security measures.
- Resolved customer inquiries effectively, fostering a positive shopping experience and loyalty.
- Streamlined checkout processes to reduce wait times and improve overall customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
Team Lead
Walmart
West Columbia, SC
06.2003 - 03.2026
- Supervised team operations to ensure compliance with safety and performance standards.
- Developed training programs for new associates, enhancing onboarding effectiveness.
- Coordinated inventory management processes, reducing stock discrepancies.
- Implemented process improvements that increased operational efficiency across departments.
- Mentored staff on customer service best practices, improving overall satisfaction ratings.
- Led daily briefings to communicate goals and expectations, fostering team alignment.
- Resolved conflicts within the team, promoting a collaborative work environment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Oversaw company events keeping everything organized to ensure a smooth start to finish.
- Stepping in to cover shortages in staff when things were busy to keep the customer flow steady.
Education
High School Diploma -
Brookland Cayce High School
Cayce, SC05.2000
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Loss prevention
- Staff development
- Coaching and mentoring
- Inventory management
- Employee evaluation
- Cash handling
- Customer service management
- POS system operation
- Inventory counts
- Assigning work
- Employee attendance monitoring
- Attention to detail
Timeline
Shift Lead
Walgreens
03.2026 - Current
Team Lead
Walmart
06.2003 - 03.2026
High School Diploma -
Brookland Cayce High School