Kate Gaven
Medford,Ma
Overview
14
14
years of professional experience
Work History
SERVER/FRONT OF THE HOUSE MANAGER
FORTINOS TAVERN
GREENPORT
06.2020 - 12.2023
- Provided exemplary customer service at an upscale restaurant
- Managed customer complaints diplomatically, ensuring satisfaction
- Oversaw FOH stock, scheduled and supported 10 servers, addressing and resolving issues promptly
- Handled table service, stayed updated on menu and coordinated workflows during busy shifts
- Completed daily checklists, addressed escalated concerns, and mediated between servers and management to reduce inaccuracies in transactions
- Managed end of day financial reporting.
LEAD SERVER
BANANA DECK
ST. JOHN, USVI
01.2018 - 03.2020
- Managed opening, closing and shift change duties for restaurant efficiency
- Oversaw daily service team operations, delegated tasks, and trained new staff
- Resolved guest and employee complaints to ensure customer satisfaction and workforce effectiveness.
BARTENDER
JOE'S RUM HUT
ST. JOHN, USVI
10.2014 - 09.2017
- Delivered exceptional customer service in fast paced, high volume restaurant with $4 million annual revenue
- Provided comprehensive bartending training covering drink preparation, product promotion and health and safety procedures
- Monitored cash drawers and reconciled against register reports daily.
PRODUCT DEVELOPMENT
STATE GARDEN
CHELSEA, MA
02.2010 - 10.2014
- Implemented review processes for labels, packaging, and corrugated items at a produce company
- Managed product development projects, created internal processes, maintained documents, and conducted weekly meetings for cross departmental input
- Controlled product related data
- Conducted supplier visits with quality control and ensured timely completion of tasks in a timeline from conception to activation.
DIRECTOR OF COMMUNICATIONS
RILAS TECHNOLOGIES
WOBURN, MA
12.2009 - 02.2010
- Created and maintained company website
- Developed and distributed marketing materials and promoted the business at local conferences
- Managed invoicing, bookkeeping, and tracked sales and inventory.
Education
BACHELOR OF ARTS - PUBLIC RELATIONS
Salem State College
12.2007
Skills
- Customer Service
- Microsoft Office
- POS Systems
- Social Media Management
Timeline
SERVER/FRONT OF THE HOUSE MANAGER
FORTINOS TAVERN
06.2020 - 12.2023
LEAD SERVER
BANANA DECK
01.2018 - 03.2020
BARTENDER
JOE'S RUM HUT
10.2014 - 09.2017
PRODUCT DEVELOPMENT
STATE GARDEN
02.2010 - 10.2014
DIRECTOR OF COMMUNICATIONS
RILAS TECHNOLOGIES
12.2009 - 02.2010
BACHELOR OF ARTS - PUBLIC RELATIONS
Salem State College