Summary
Overview
Work History
Education
Skills
Education
References
Timeline
Generic

KATE HONG

Chicago,IL

Summary

Dynamic and results-oriented professional with a proven track record in customer engagement and e-commerce platforms, notably with Jin Ju and Poshmark. Excelled in roles requiring a strong work ethic and reliability, enhancing dining experiences and driving online sales growth. Skilled in dining room management and order fulfillment, consistently delivering exceptional service and operational efficiency.

Overview

5
5
years of professional experience

Work History

Host

Jin Ju
Chicago, IL
06.2023 - Current
  • Greet and welcome all customers, show them to their tables
  • Manage all reservations to maximize guest intake and efficiently turn the dining room
  • Clear, wipe down and reset tables in between reservations
  • Communicate with servers and bartenders as part of a team to provide highest level of customer service

Babysitter

Chun, Mah, Suh, and Park Families
Chicago, IL
01.2021 - Current
  • Responsible for children ages 1-10.
  • Prepare food, feed, and clean up.
  • Entertain and play with kids with various activities, including arts and crafts, board games, and pretend play.
  • Help kids wash up, change, read stories, and go to sleep until parents return.
  • Ensured timely and safe transit of children to summer camps, sports sessions, and tutoring appointments.

Packer

Jin Ju
Chicago, IL
03.2020 - Current
  • Answer customer phone calls and input carry out ordered in POS
  • Organize and pack each carry out and delivery order
  • Communicate with drivers to get all orders to correct destination
  • Restock and clean to go station
  • Trained new packers on menu items and all job responsibilities

Clothing Reseller

Poshmark
Chicago, IL
01.2020 - Current
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Updated store profile regularly with new photos, descriptions, products.
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
  • Answered customer inquiries through the app in a timely manner.

Camp Counselor/Volleyball Coach

Lane Tech
Chicago, IL
06.2022 - 06.2023
  • Greet and organize all campers (7th-9th grade) into groups by age
  • Demonstrate drills and assist campers with new skills learned and give helpful positive corrections and make sure all kids have a fun experience
  • Assist with drop off and pick up of all campers each day

Education

High School -

Lane Tech High School
Chicago, IL
05.2024

Business

University of Illinois At Urbana-Champaign
Champaign, IL

Skills

  • Customer engagement
  • Telephone reception
  • Dining room management
  • Server support
  • Online advertising
  • E-commerce platforms
  • Order fulfillment
  • Strong work ethic
  • Reliability
  • Flexible scheduling
  • Personable

Education

true,other

References

Available upon request

Timeline

Host

Jin Ju
06.2023 - Current

Camp Counselor/Volleyball Coach

Lane Tech
06.2022 - 06.2023

Babysitter

Chun, Mah, Suh, and Park Families
01.2021 - Current

Packer

Jin Ju
03.2020 - Current

Clothing Reseller

Poshmark
01.2020 - Current

High School -

Lane Tech High School

Business

University of Illinois At Urbana-Champaign

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