Kate Ibarra
Summary
Customer-focused shift leader with strong communication, conflict resolution, and team training skills. Known for excellent customer service, adaptability, resolving guest concerns, organizing staff tasks, and keeping operations running smoothly.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Shift Leader/Cashier
Carl's Jr
Las Vegas, Nevada
07.2025 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved guest concerns swiftly, contributing to fast, friendly Carl's Jr. customer service.
- Actively listened to customer complaints and provided effective solutions.
- Organized work environment by delegating tasks to staff and improving overall workflow.
- Trained team members on service standards, safety rules, and restaurant procedures.
- Upheld company standards and compliance requirements for operations.
- Supported general manager in executing operations game plan and implementing company initiatives.
Babysitter
Family Members
Las Vegas, Nevada
06.2019 - 07.2025
- Supervised children in the family home, ensuring safe daily routines and playtime.
- Transported children to school, appointments, and extracurricular activities safely.
- Fostered positive atmosphere that encouraged children's engagement and comfort through patience and understanding.
- Organized activities, games, crafts, and outings to enhance children's entertainment and learning experience.
- Facilitated communication with family members regarding schedules, needs, and children's behavior to ensure support and alignment.
- Enforced rules to teach good manners and maintain a safe environment.
- Used organization and time management skills to multitask and keep children on set schedules.
- Applied problem-solving skills to proactively identify and address challenges, ensuring children's needs were met without disruption.
- Balanced schedules to promote optimal rest, play and educational periods.
Waitress
Mariscos La Cuata
Ruiz, Nayarit
05.2018 - 08.2018
- Delivered prompt resolution to customer complaints, enhancing overall satisfaction.
- Ensured guest satisfaction by addressing concerns promptly with courteous service.
- Greeted customers, answered questions, and recommended daily specials, contributing to increased sales.
- Built rapport with regular customers through engaging conversation, fostering loyalty.
- Resolved customer concerns promptly and escalated unresolved issues to management.
- Processed payments and handled cash transactions at the register.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared checks accurately and processed payments promptly.
Education
High School Diploma -
Durango High School
Las Vegas, NV05-2019
Skills
- Customer service
- Sales and upselling
- Team supervision
- Team leadership
- Staff training
- Conflict resolution
- Cash handling
- Problem solving
- Decision making
- Time management
- Effective communication
- Verbal and written communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader/Cashier
Carl's Jr
07.2025 - Current
Babysitter
Family Members
06.2019 - 07.2025
Waitress
Mariscos La Cuata
05.2018 - 08.2018
High School Diploma -
Durango High School