Kate Lovell
Sterling Heights ,Michigan
Summary
Responsive team leader with strong sales background combined with customer driven attitude. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success.
I am an adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Focused on meeting all customer demands with exceptional automotive care. Knowledgeable about replacing filters and automotive oil, and disposing of hazardous materials.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Take 5 Oil Change
Clinton Township, Michigan
04.2026 - Current
- Assisted in managing daily operations and workflow of oil change services.
- Trained new staff on service protocols and customer interaction techniques.
- Conducted regular team meetings to communicate goals and operational updates.
- Addressed customer inquiries and resolved service-related issues promptly.
Assistant Manager
Valvoline Instant Oil
Sterling Heights, Michigan
12.2025 - 04.2026
- Assisted in managing daily operations and workflow of oil change services.
- Trained new staff on service protocols and customer interaction techniques.
- Monitored inventory levels and coordinated supply orders for efficient operations.
- Ensured compliance with safety regulations and maintained a clean work environment.
Shop Manager
Take 5 Oil Change
Warren, MI
06.2025 - 09.2025
- Managed daily shop operations and ensured compliance with company standards.
- Trained and mentored staff on service techniques and customer interaction.
- Oversaw inventory management and organized stock for efficient workflow.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Implemented safety protocols to maintain a secure work environment.
- Conducted regular quality checks to uphold service excellence standards.
- Resolved customer complaints promptly, fostering positive relationships.
- Coordinated with vendors for timely supply deliveries and equipment maintenance.
- Maintained high standards of customer service throughout the store.
Assistant Manager
Take 5 Oil Change
Monroe, MI
03.2024 - 06.2025
- Assisted in managing daily operations and workflow efficiency.
- Trained new staff on procedures and customer service standards for optimal performance.
- Oversaw inventory management, ensuring adequate supplies for smooth operations.
- Helped ensure proper scheduling was maintained.
- Addressed customer inquiries and resolved issues to enhance service satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
Oil Change Technician
Take 5 Oil Change
Warren, MI
06.2023 - 03.2024
- Performed oil changes efficiently following safety protocols and manufacturer specifications.
- Maintained cleanliness and organization of work area and tools throughout shifts.
- Inspected vehicles for leaks and other potential issues during service.
- Checked fluid levels, replaced filters, and topped off fluids as necessary.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Recommended additional repairs or services based on customer needs.
Cashier
Chartwells Schools Dining Services
Auburn Hills, Michigan
08.2022 - 04.2023
- Processed customer transactions efficiently and accurately at Chartwells Schools Dining Services.
- Assisted customers with menu selections and answered questions about food options.
- Maintained cleanliness and organization of checkout area throughout the shift.
- Collaborated with team members to ensure smooth service during busy periods.
- Monitored food safety standards while serving meals to students and staff.
- Provided friendly customer service, fostering a positive dining experience for patrons.
Education
Michigan Great Lakes Virtual Academy
sterling heights , michigan Skills
- Inventory management
- Staff scheduling
- Quality control
- Customer resolution
- Problem solving
- Computer troubleshooting
- Systems maintenance
- Critical thinking
- Sales techniques
References
References available upon request.
Timeline
Assistant Manager
Take 5 Oil Change
04.2026 - Current
Assistant Manager
Valvoline Instant Oil
12.2025 - 04.2026
Shop Manager
Take 5 Oil Change
06.2025 - 09.2025
Assistant Manager
Take 5 Oil Change
03.2024 - 06.2025
Oil Change Technician
Take 5 Oil Change
06.2023 - 03.2024
Cashier
Chartwells Schools Dining Services
08.2022 - 04.2023
Michigan Great Lakes Virtual Academy