Kate-Lynne Ott

• Greeted patrons, providing exceptional customer service and support for inquiries.
• Managed circulation desk, checking in and out library materials efficiently.
• Assisted patrons with technology use, including computers and printing services.
• Organized community programs, enhancing library engagement and participation.
• Resolved patron issues promptly, fostering a welcoming environment at the library.
• Trained new staff on front desk procedures and customer service best practices.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.

• Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
• Operated coffee brewing equipment and maintained cleanliness standards to enhance operational efficiency.
• Collaborated with team members to streamline order processing and reduce wait times during peak hours.
• Trained new crew members on company procedures and best practices to ensure smooth onboarding.
• Resolved customer complaints promptly, fostering positive relationships and maintaining brand loyalty.
• Took orders, prepared meals, and collected payments.
• Monitored food safety practices, ensuring compliance with health regulations and company policies.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.

I am heading back to school in the fall at Onondaga Community College to study Health Sciences in hopes of eventually getting accepted into SUNY Upstate for their Radiation Therapy program.