Kate McIntire
Salt Lake City,UT
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Acumen
01.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed rapport to create safe and trusting environment for care.
Key Holder
Cotton On
11.2023 - 10.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Personal Shopper
Macey's Grocery Store
01.2022 - 09.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided product advice to customers to help select most suitable items for individual needs.
Key Holder
Cotton On Group
02.2020 - 05.2020
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Cashier
Macey's Grocery Store
09.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
ScholarWear
05.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Mountain View High School
Orem, UT05.2018
Skills
- Customer Service
- Money Handling
- Point of Sale Operation
- Product Recommendations
- Sales Trends
- Problem-Solving
- Teamwork
- Relationship Building
- Time management
Timeline
Key Holder
Cotton On
11.2023 - 10.2024
Direct Support Professional
Acumen
01.2023 - Current
Personal Shopper
Macey's Grocery Store
01.2022 - 09.2022
Key Holder
Cotton On Group
02.2020 - 05.2020
Sales Associate
ScholarWear
05.2017 - 08.2017
Cashier
Macey's Grocery Store
09.2016 - 05.2018
Mountain View High School
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