Katelin Cruise
Houston
Summary
Healthcare professional with 6+ years of experience supporting patients, providers, and healthcare operations in hospital and payer settings. Completed EKG Telemetry training and currently pursuing EKG Technician certification through Houston Community College. Skilled in patient communication, medical documentation, electronic health records, insurance verification, and healthcare coordination. Dedicated to delivering patient-centered care and seeking to apply clinical training and healthcare experience in a Cardiac Exercise Technician role.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
Premier Medical Resources
Houston, TX
05.2025 - Current
- Verify patient insurance eligibility, benefits, and coverage for scheduled and same-day services.
- Secure prior authorizations and referrals while ensuring compliance with payer requirements.
- Maintain accurate patient information and documentation within electronic health record systems.
- Educate patients regarding healthcare services, benefits, financial responsibilities, and treatment requirements.
- Collaborate with clinical and administrative teams to support efficient patient care and reduce delays in treatment.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
Insurance Verification Specialist
UT Health
01.2023 - 05.2025
- Verified insurance coverage and eligibility prior to appointments and procedures.
- Obtained prior authorizations, referrals, and precertifications according to insurance requirements.
- Updated patient information within EHR systems while maintaining HIPAA compliance.
- Communicated with patients regarding coverage and healthcare services.
Senior Provider Service Representative
UnitedHealthcare Group
08.2020 - 01.2023
- Served as a primary point of contact for healthcare providers regarding claims, policies, and procedures.
- Assisted with authorization requests and precertification processes.
- Maintained accurate documentation and healthcare records.
- Collaborated with teams to improve provider satisfaction and operational efficiency.
Education
High School Diploma -
Madison High School
Houston, TX06.2019
EKG Technician Certification Program - Electrocardiography
Houston City College
Houston, TX06.2026
Sterile Processing Technician Program Certificate - undefined
Dotson Healthcare Institute
04.2026
EKG Telemetry Certification -
Lone Star College
10.2025
Skills
- EKG Fundamentals
- Telemetry Monitoring
- Cardiac Rhythm Interpretation
- Arrhythmia Recognition
- Vital Signs
- Patient Preparation
- Electronic Health Records (EHR)
- Medical Documentation
- HIPAA Compliance
- Patient Education
- Appointment Coordination
- Healthcare Administration
- Customer Service
Timeline
Insurance Verification Specialist
Premier Medical Resources
05.2025 - Current
Insurance Verification Specialist
UT Health
01.2023 - 05.2025
Senior Provider Service Representative
UnitedHealthcare Group
08.2020 - 01.2023
Sterile Processing Technician Program Certificate - undefined
Dotson Healthcare Institute
High School Diploma -
Madison High School
EKG Technician Certification Program - Electrocardiography
Houston City College
EKG Telemetry Certification -
Lone Star College