Katelin Klepper
Austin,TX
Summary
A passionate and driven graduate of Texas State University with a Bachelor's degree in Business Management. Over two years of experience as a key manager at Woody's Brands, managing and prioritizing multiple tasks in a fast-paced, high-energy environment. Adept at building rapport with customers from diverse backgrounds through a friendly, genuine, and helpful attitude. Leads a team of 4-5 employees during any shift, prepares daily deposits and sales reports, and performs opening and closing procedures. Experienced in leading and participating in promotional events, both within the restaurant and offsite, showcasing event management and marketing skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Woody's Brands, LLC
Austin, TX
03.2022 - Current
- Managed and prioritize multiple tasks in a fast paced and high energy environment
- Build rapport with customers from diverse backgrounds utilizing a friendly, genuine, and helpful attitude
- Managed aggressive behavior utilizing conflict resolution skills and the ability to make swift decisions
- Utilize strong memorization skills to recall customer names, favorite drinks, and previous conversations resulting in better customer rapport and tips.
Assistant Manager
Neighborhood Gastropub
Austin, TX
12.2019 - 02.2022
- Lead a team of 4-5 employees during any given shift
- Prepare daily deposits and sales reports
- Performed opening and closing procedures ensuring all tasks were completed accurately.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Bartender
Twin Peaks Restaurants
08.2019 - 05.2020
- Lead for multiple promotional events, within the restaurant and for offsite events
- Managed and prioritize multiple tasks in a fast paced and high energy environment
- Utilize strong memorization skills to recall customer names, favorite drinks, and previous conversations resulting in better customer rapport and tips.
Corporate Trainer
Bombshells Restaurant & Bar Franchise
05.2018 - 01.2020
- Voted Corporate Trainer of the Year 2019
- Opened multiple locations in the Houston area, training over 250 employees
- Oversaw training operations at the Austin location.
Education
Bachelor's degree - Business Administration and Management, General
- Dean's List 2023
- Earned an Award of Excellence for Entrepreneurial Social Impact at Texas State University.
- Collaborated with a nonprofit organization and developed a campaign that raised $1,581 from over 38 donors in less than 1 month.
Associate's degree - General Studies
Skills
- Leadership
- Event Management
- Management
- Sales
- Analytical Skills
- Coaching
- Sales Management
Awards
- Award of Excellence for Entrepreneurial Social Impact, Texas State University, 2023
- Dean's List, Texas State University, 2023
- Corporate Trainer of the Year, Bombshells Restaurant & Bar Franchise, 2019
Timeline
Assistant Manager - Woody's Brands, LLC
03.2022 - Current
Assistant Manager - Neighborhood Gastropub
12.2019 - 02.2022
Bartender - Twin Peaks Restaurants
08.2019 - 05.2020
Corporate Trainer - Bombshells Restaurant & Bar Franchise
05.2018 - 01.2020
Texas State University - Bachelor's degree, Business Administration and Management, General
Austin Community College - Associate's degree, General Studies
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