Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Abbott

Newport News,VA

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Fin Seafood Restaurant. Proven ability to enhance guest engagement and satisfaction through attentive service and effective cash handling. Recognized for upselling menu items, contributing to increased sales and a memorable dining experience.

Overview

13
13
years of professional experience

Work History

Server

Angelos Colonial Pizza
05.2025 - Current
  • Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to streamline food preparation and enhance order accuracy.
  • Managed cash register operations, processing payments efficiently and maintaining accurate records.

Server

Fin Seafood Restaurant
09.2017 - 08.2021
  • Handled customer inquiries and resolved issues promptly to enhance dining experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Concierge

Bluegreen Resorts
11.2015 - 05.2017
  • Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to streamline food preparation and enhance order accuracy.
  • Managed cash register operations, processing payments efficiently and maintaining accurate records.

Server

The Crab Shack on the James
08.2018 - 06.2021
  • Assisted in training new team members on menu offerings and service protocols.
  • Upsold menu items and promotions, contributing to increased average ticket sales.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Mellow Mushroom Pizza Bakers
03.2018 - 09.2019
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Longhorn Steakhouse
01.2016 - 04.2017
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Administrative Assistant

Diamond Resorts
08.2012 - 09.2015
  • Coordinated scheduling for meetings and events, ensuring efficient use of resources.
  • Managed correspondence, prioritizing communications and maintaining professional relationships.
  • Assisted in preparation of reports and presentations, enhancing clarity and organization.
  • Developed filing systems, improving document retrieval efficiency and compliance.

Education

High School Diploma -

Lancaster High School
Lancaster, VA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Cash handling
  • Team collaboration
  • Multitasking and organization

Timeline

Server

Angelos Colonial Pizza
05.2025 - Current

Server

The Crab Shack on the James
08.2018 - 06.2021

Server

Mellow Mushroom Pizza Bakers
03.2018 - 09.2019

Server

Fin Seafood Restaurant
09.2017 - 08.2021

Server

Longhorn Steakhouse
01.2016 - 04.2017

Concierge

Bluegreen Resorts
11.2015 - 05.2017

Administrative Assistant

Diamond Resorts
08.2012 - 09.2015

High School Diploma -

Lancaster High School

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