Katelyn Barnhill
Columbus
Summary
Dynamic professional with a proven track record in delivering outstanding customer service at Jackson Hewitt and expertise in pet boarding management. Excelled in conflict resolution and demonstrated attention to detail, significantly enhancing customer satisfaction and operational efficiency. Skilled in time management, adept at navigating fast-paced environments and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Server
Beer Barrel Pizza & Grill
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
Customer Service Associate
Jackson Hewitt
12.2023 - 04.2024
- Demonstrated strong communication skills while interacting with customers over the phone or in person
- Assisted customers with appointment check in, appointment scheduling, and discounting offers
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Provided proficient customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
Pet Care Specialist
Pet Palace
03.2021 - 08.2023
- Performed daily cleaning of kennels and other areas of the facility as necessary to maintain a healthy environment for the animals
- Trained new employees on proper procedures related to pet care, such as feeding schedules and exercise routines
- Ensured that all safety protocols were followed while handling animals in order to minimize risks associated with potential injuries or illnesses
- Created positive relationships with animals through socialization and positive reinforcement
Fashion Consultant
Uptown Cheapskate
12.2021 - 08.2022
- Demonstrated ability to develop creative styling concepts for clients
- Developed comprehensive visual merchandising plans for retail stores
- Maintained up-to-date knowledge of fashion trends and seasonal collections
- Utilized excellent communication skills when interacting with customers
Education
Bachelor of Science - Animal Science
Heidelberg University
Tiffin, OH12-2025
Skills
- Conflict Resolution
- Stress Management
- Time Management
- Attention to Detail
- Pet Boarding Management
Timeline
Server
Beer Barrel Pizza & Grill
05.2024 - Current
Customer Service Associate
Jackson Hewitt
12.2023 - 04.2024
Fashion Consultant
Uptown Cheapskate
12.2021 - 08.2022
Pet Care Specialist
Pet Palace
03.2021 - 08.2023
Bachelor of Science - Animal Science
Heidelberg University
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