Katelyn Cole
Nacogdoches
Summary
Dedicated employee with excellent communication and coordination skills demonstrated through previous education and employment experience. Compassionate, professional and committed to helping others.
Overview
7
7
years of professional experience
Work History
Shift Lead
Miniso
01.2025 - Current
- Assisted with daily operations to ensure smooth workflow and adherence to safety protocols.
- Adapted quickly to any changes that needed to be made.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved any customer issues or questions.
- Established positive rapport with customers and staff members y using communication skills.
Cashier
Five Below
10.2023 - 12.2024
- Assisted customers with product inquiries and provided exceptional service.
- Trained new team members.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions to ensure customers had an easy experience.
Assistant Teacher
Primrose School of Southwest Arlington
08.2022 - 08.2023
- Assisted in implementing daily lesson plans.
- Supported lead teachers in maintaining classroom organization and student engagement during lessons.
- Collaborated with team members.
- Monitored student behavior and provided positive reinforcement to encourage participation and growth.
- Ensured a safe and supportive learning environment.
- Established positive relationships with parents through effective communication.
Customer Service Representative
Walmart
09.2018 - 09.2022
- Trained new staff on customer service protocols and company policies.
- Handled escalated issues with professionalism.
- Responded to customer requests and complaints to ensure they had a positive experience.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Communication Sciences And Disorders
Stephen F. Austin State University
Nacogdoches, TX05-2026
Associate of Arts - General Studies
Coconino Community College
Flagstaff, AZ05-2021
Skills
- Employee training
- Customer service focus
- Staff supervision
- Workplace safety
- Shift leadership
- Knowledge sharing
- Multitasking Abilities
Timeline
Shift Lead
Miniso
01.2025 - Current
Cashier
Five Below
10.2023 - 12.2024
Assistant Teacher
Primrose School of Southwest Arlington
08.2022 - 08.2023
Customer Service Representative
Walmart
09.2018 - 09.2022
Bachelor of Science - Communication Sciences And Disorders
Stephen F. Austin State University
Associate of Arts - General Studies
Coconino Community College