Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Furman

Riverton,IL

Summary

Resourceful professional with a strong background in customer service and team collaboration. Experienced in training new staff and ensuring compliance with health standards. Eager to leverage adaptability and communication skills to support operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

Sonic
Springfield, Illinois
08.2022 - Current
  • Operated kitchen equipment to prepare food and beverages efficiently.
  • Maintained cleanliness of work areas to ensure compliance with health standards.
  • Assisted in training new crew members on operational procedures and safety protocols.
  • Collaborated with team members to fulfill customer demands during peak hours.
  • Handled cash register transactions, processing payments accurately.
  • Stocked supplies and ingredients to guarantee timely service and product availability.
  • Performed cashier duties, including order taking, payment collection, and providing change.
  • Served food promptly to enhance guest satisfaction.

Usher

BOS center
Springfield, Illinois
08.2021 - Current
  • Greeted guests warmly and directed them to assigned seats.
  • Verified tickets for entry to maintain security protocols.
  • Managed crowd control during events to ensure safety and comfort.
  • Monitored audience behavior to uphold a respectful environment.
  • Enforced venue policies and procedures for guest compliance.
  • Assisted patrons with inquiries, providing information about the venue and amenities.
  • Answered questions regarding events, times, and facilities accurately.
  • Provided assistance to individuals with disabilities requiring special accommodations.

CNA

Country Lane Memory Care
Riverton, Illinois
08.2024 - 11.2024
  • Assisted patients with daily living activities and personal hygiene needs.
  • Collaborated with healthcare team to create individualized care plans.
  • Educated patients and families on health management and wellness practices.
  • Maintained a clean and safe environment for patients at all times.
  • Provided emotional support to patients and engaged them in conversation.
  • Trained new staff on proper caregiving techniques and facility protocols.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Transported residents within the facility as needed.

Crew Member

McDonald's
Springfield, Illinois
06.2020 - 07.2022
  • Delivered exceptional customer service in fast-paced drive-in environment.
  • Ensured cleanliness of work areas to comply with health standards.
  • Collaborated with team to meet customer demands during peak hours.
  • Trained new crew members on operational procedures and safety protocols.
  • Processed cash register transactions with accuracy and efficiency.
  • Stocked supplies and ingredients to maintain timely service and product availability.
  • Communicated effectively with customers to improve dining experience.

Education

Some College (No Degree) -

Lincoln Land Community College
Springfield, IL

High School Diploma -

Riverton High School
Riverton, IL
05-2024

Skills

  • Guest relations
  • Health compliance
  • Safety procedures
  • Problem solving
  • Effective communication
  • Stock management
  • Training and mentoring
  • Problem-solving
  • Attention to detail
  • Caregiving techniques
  • Team collaboration

Certification

  • CNA
  • CPR

Timeline

CNA

Country Lane Memory Care
08.2024 - 11.2024

Crew Member

Sonic
08.2022 - Current

Usher

BOS center
08.2021 - Current

Crew Member

McDonald's
06.2020 - 07.2022

Some College (No Degree) -

Lincoln Land Community College

High School Diploma -

Riverton High School

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