Katelyn Hanna
Gadsden,AL
Summary
Dynamic professional with expertise in customer service and inventory management, honed over 10 years at long standing locations. Proven track record in enhancing customer satisfaction and driving sales through upselling strategies. Skilled in creative mixology and employee coaching, consistently achieving performance improvement and fostering a welcoming atmosphere. Highly reliable with a service-oriented mindset.
Overview
15
15
years of professional experience
Work History
Bartender Shift Manager
Aj’s Neighborhood Bar & Grill
Southside, AL
12.2024 - Current
- Assisted in managing daily bar operations, ensuring smooth workflow and customer satisfaction.
- Developed knowledge of drink recipes and preparation techniques to enhance service efficiency.
- Ensured the cleanliness of the bar and coolers.
- Learned and implemented safety procedures for handling alcohol and equipment effectively.
- Provided support during busy shifts, prioritizing tasks to meet customer needs promptly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Sales Manager
Verizon
Oxford, AL
12.2018 - 08.2025
- Developed and executed sales strategies to achieve revenue targets and enhance market share.
- Analyzed sales data to identify trends and opportunities for growth, informing strategic decision-making.
- Led cross-functional teams to implement initiatives that improved customer satisfaction and retention rates.
- Established relationships with key clients, ensuring personalized service and fostering long-term partnerships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
Bartender
Tut Hookah Lounge
Gadsden, AL
08.2024 - 04.2025
- Crafted a variety of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Provided exceptional customer service by engaging patrons and addressing inquiries.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Crafted and served a variety of cocktails and beverages to enhance guest experience.
- Developed knowledge of drink recipes and ingredients to provide informed recommendations.
- Collaborated with team members to streamline service during peak hours, improving customer satisfaction.
- Trained new staff on bar operations and customer service protocols to maintain service standards.
- Implemented upselling techniques that increased beverage sales while ensuring customer enjoyment.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and encouraging repeat visits.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender Shift Manager
Lola’s On The River
Gadsden, AL
04.2016 - 12.2018
- Adapted quickly to changing environments, demonstrating flexibility during peak hours or events.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
Assistant Store Manager
Bath & Body Works
Trussville, AL
01.2016 - 05.2016
- Assisted in training and onboarding new team members to ensure seamless integration into store operations.
- Executed daily inventory management processes to maintain stock accuracy and availability.
- Supported sales initiatives by implementing promotional strategies to enhance customer engagement and drive revenue.
- Monitored store performance metrics, identifying areas for improvement to optimize operational efficiency.
- Coordinated merchandising efforts, maintaining visual standards that enhanced product presentation and customer experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Bartender
Lakeshore Marina Bar and Grill
Double Springs, AL
08.2015 - 01.2016
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Managed inventory levels by tracking supplies and placing orders as needed for operational efficiency.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Bartender
Chestnut Station
Gadsden, AL
09.2013 - 08.2015
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Server
Ruby Tuesday
Attalla, AL
04.2011 - 09.2013
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Efficiently took and processed orders using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to deliver timely food and beverage service.
- Adapted to changing priorities during peak hours while maintaining high service standards.
- Handled guest inquiries and resolved complaints promptly to enhance satisfaction.
- Supported management in training new staff on service protocols and menu knowledge.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Applied Science - Exercise Science
University of Montevallo
Montevallo, AL05.2013
High School Diploma -
Anderson County High School
Clinton05.2010
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Scheduling staff
- Employee coaching
- Health and safety
- Menu development
- Promotions and events
- Customer service
- Cash register operation
- Suggestive selling
- Inventory
- Beverage preparation
- Engaging personality
- Menu memorization
- Creative mixology
- Responsible alcohol service
- Highly reliable
- Dining room management
- Service-oriented mindset
- Hospitality service expertise
Timeline
Bartender Shift Manager
Aj’s Neighborhood Bar & Grill
12.2024 - Current
Bartender
Tut Hookah Lounge
08.2024 - 04.2025
Sales Manager
Verizon
12.2018 - 08.2025
Bartender Shift Manager
Lola’s On The River
04.2016 - 12.2018
Assistant Store Manager
Bath & Body Works
01.2016 - 05.2016
Bartender
Lakeshore Marina Bar and Grill
08.2015 - 01.2016
Bartender
Chestnut Station
09.2013 - 08.2015
Server
Ruby Tuesday
04.2011 - 09.2013
Associate of Applied Science - Exercise Science
University of Montevallo
High School Diploma -
Anderson County High School