Katelyn Herbert
Santa Clarita,CA
Summary
Operations manager with 13+ years of experience in scheduling, inventory control, customer service, and compliance monitoring. Strong record of training teams, improving daily operations, and keeping POS and cash-handling processes accurate.
Overview
14
14
years of professional experience
Work History
Operations Manager
KI Creative
Santa Clarita, California
02.2025 - Current
- Monitored daily sales activity to optimize staff coverage
- Trained associates on sales processes and customer service standards to enhance customer experience
- Reviewed inventory levels and coordinated timely stock replenishment
- Verified point-of-sale transactions and cash handling procedures
Assistant Operations Manager
DCS Enterprise
Lancaster, California
05.2012 - 01.2025
- Reviewed operational reports, identifying and flagging workflow issues for management to enhance operational efficiency.
- Communicated updates between teams, vendors, and supervisors at DCS Enterprise.
- Managed scheduling, attendance tracking, and timekeeping records to maintain accurate staffing levels and compliance.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Performed inspections of equipment, supplies, and inventory to ensure operational readiness.
- Ensured that all operational tasks were completed within established timeframes.
Relationship Advisor
Edwards Federal Credit Union
Edwards Air Force Base,, CA
12.2019 - 12.2020
- Advised Edwards Federal Credit Union members on accounts, loans, and services to enhance financial literacy and member satisfaction.
- Processed cash transactions, deposits, withdrawals, and account updates, ensuring accuracy and compliance with regulatory standards.
- Maintained up-to-date knowledge of applicable laws, regulations, policies and procedures related to banking operations.
Education
High School Diploma -
Lancaster High School
Lancaster, CA05-2012
Skills
- Workforce scheduling
- Inventory management
- POS systems
- Cash handling
- Operational reporting
- Customer service
- Vendor coordination
- Staff training
- Compliance monitoring
- Business development
- Microsoft office expertise
- Operational efficiency
Affiliations
- Board of Directors- Palmdale Repertory Theater (2019-2023)
- Community Theater Director- Palmdale Repertory Theater (2025)
- Community Theater Director- Cedar Street Theater (2023)
Timeline
Operations Manager
KI Creative
02.2025 - Current
Relationship Advisor
Edwards Federal Credit Union
12.2019 - 12.2020
Assistant Operations Manager
DCS Enterprise
05.2012 - 01.2025
High School Diploma -
Lancaster High School