Katelyn Jackson
Saginaw,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Urban Air Adventure Park
11.2023 - Current
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- Hire, train, and provide mentorship to the staff to further develop their skills
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Assist owners with setting goals and hold managers accountable for setting and meeting departmental goals
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
- Proficiently utilizes Microsoft Office for daily reporting, communication and enhancing operational efficiency
- Collaborates with General Contractor for project development needs of the park.
Store Manager
Terraleaf Dispensaries
06.2022 - 08.2023
- Demonstrated exceptional leadership as the Store Manager, successfully overseeing and coordinating all aspects of daily operations
- Proficiently utilized Microsoft Office for daily reporting, streamlining communication and enhancing organizational efficiency
- Spearheaded strategic marketing and promotional initiatives, contributing to a significant increase in customer engagement and sales figures
- Played a pivotal role in the recruitment, hiring, and training of a high-performing team; authored comprehensive training manuals to ensure consistent onboarding and skill development
- Ensured strict adherence to state laws and compliance regulations, guaranteeing the legal and ethical operation of the dispensary at all times
- Exemplified strong inventory management skills, optimizing stock levels and minimizing shortages while maximizing profitability
- Managed substantial cash transactions with unwavering accuracy and integrity; diligently executed cash reporting procedures
- Crafted and managed the daily schedule, effectively balancing employee allocation with operational demands
- Displayed adaptability and dedication by successfully working remotely during the final two months of tenure, concurrently providing remote guidance to the incoming Store Manager for seamless continuation of daily operations.
Store Manager
Walgreens
01.2008 - 06.2022
- Directs comprehensive store operations, enhancing sales, profitability, and brand image through effective merchandising strategies
- Assesses and analyzes customer service quality, devising training, reminders, and actionable plans for continual improvement
- Welcomes customers, extending support for product and service inquiries while fostering a positive shopping experience
- Demonstrates and upholds customer service best practices, setting a high standard for the team to follow
- Addresses and resolves customer complaints and unique needs, ensuring utmost satisfaction and problem resolution
- Manages store and pharmacy operations, including shift changes, task assignment, and scheduling optimization
- Takes charge of store funds management, overseeing registers, withdrawals, armored pickups, and safe deposits
- Ensures meticulous bookkeeping involving ledgers, invoices, and cash reports
- Adheres rigorously to state and federal sales regulations, maintaining legal compliance across all transactions
- Demonstrated and provided a unique and enjoyable customer journey
- Executed sales transactions on designated cash register, ensuring courteous, friendly, and efficient checkout service
- Interacted proactively with customers and patients, greeting them and extending aid with product and service queries
- Managed displays, maintained organized workspaces, ensured store tidiness, stocked shelves, and upheld counter cleanliness
- Strictly followed both state and federal regulations governing sales procedures.
Crew Trainer
MCDONALDS
07.2004 - 12.2007
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Delivered fast and friendly service to handle questions and service complaints
- Oversaw comprehensive training of crew members, guiding their customer service, food preparation, kitchen maintenance, and teamwork responsibilities
- Assumed the role of a mentor for new team members, delivering training across various store stations to ensure versatile proficiency
- Monitored and meticulously maintained accurate inventory levels, contributing to effective stock management and resource optimization.
Education
Associate in Applied Science (A.A.S.) - Human services
Baker College
03.2013
High School - undefined
Kennedy High School
06.2007
Skills
- Team leadership
- Inventory control
- Operations management
- Product merchandising
- Talent recruitment
- Project Management
- Advertising and marketing
- Vendor Sourcing
- Purchasing and planning
- Vendor relationships
- Community Outreach
Certification
- Excel (10+ years)
- Microsoft Office (10+ years)
- Outlook (10+ years)
- Printers (10+ years)
- Quickbooks
- Accounts Payable
- Payroll
- National Board Certified Pharmacy Technician
Additional Information
Katelyn A Jackson (CPhT) | License Number: 30071987
Timeline
General Manager
Urban Air Adventure Park
11.2023 - Current
Store Manager
Terraleaf Dispensaries
06.2022 - 08.2023
Store Manager
Walgreens
01.2008 - 06.2022
Crew Trainer
MCDONALDS
07.2004 - 12.2007
Associate in Applied Science (A.A.S.) - Human services
Baker College
High School - undefined
Kennedy High School
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