Katelyn Jones
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly motivated food service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
General Manager in Training
Culvers
02.2017 - 03.2024
- Effectively managed a team of 60 employees and maintained our place in the top 10 of all Culvers locations.
- Oversaw the team schedule, adjusting it to meet labor goals, shift needs, and also maintain staff happiness.
- Payroll.
- Maintaining the month end books and and writing weekly reports for the managers to display the stores "wins" for the week and also areas of improvement.
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Improved overall sales and guest retention by analyzing guest surveys.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
- Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
- Hired, onboarded, and provided training schedules for all new employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Computer Programmer Analyst
Ziff Davis
07.2015 - 12.2016
- Streamlined software development processes by implementing agile methodologies, resulting in increased efficiency and faster delivery times.
- Optimized database performance with strategic schema design and query optimization, reducing load times and increasing data accessibility.
- Enhanced user experience by designing intuitive interfaces and conducting thorough usability testing to identify areas for improvement.
- Collaborated with cross-functional teams to develop innovative solutions for complex business problems, improving overall system functionality.
Education
Bachelor of Science -
Maricopa Community Colleges - Glendale Community College
Glendale, AZ12.2025
High School Diploma -
Cactus High School
Glendale, AZ05.2017
Skills
- Human Resources
- Staff Training and Development
- Operations Management
- Quality Assurance
- Customer Retention
- Schedule Management
- KPI Tracking
- Interpersonal Skills
- Problem-solving abilities
- Hiring and Onboarding
- Team Leadership
Timeline
General Manager in Training
Culvers
02.2017 - 03.2024
Computer Programmer Analyst
Ziff Davis
07.2015 - 12.2016
Bachelor of Science -
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Cactus High School
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