Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Kopp

Fort Smith,AR

Summary

Dynamic waitress with extensive experience at Walk Ons, excelling in customer service and order management. Proven ability to enhance guest satisfaction through effective communication and relationship building. Skilled in upselling and menu recommendations, consistently ensuring a memorable dining experience while maintaining high cleanliness standards. Reliable and punctual team player dedicated to excellence.

Overview

4
4
years of professional experience

Work History

Waitress

Walk Ons
Fort Smith, AR
03.2022 - Current
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Presented food and beverages to guests at tables.
  • Replenished beverages when necessary.
  • Organized take-out orders efficiently according to customer requests.

Waitress

Links BBQ at Chaffee Crossing
Fort Smith, Arkansas
01.2021 - 10.2021
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Responded to ad hoc cleaning duties at end of shift.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Presented food and beverages to guests at tables.
  • Replenished beverages when necessary.
  • Organized take-out orders efficiently according to customer requests.
  • Developed positive relationships with regular customers through friendly conversation.

Education

High School Diploma -

Van Buren High School
Van Buren, AR
05-2014

Skills

  • Order management
  • Menu knowledge
  • Customer service
  • Beverage service
  • Table presentation
  • Communication skills
  • Time management
  • Conflict resolution
  • Relationship building
  • Cleanliness standards
  • Problem solving
  • Sales techniques
  • Team collaboration
  • Task prioritization
  • Handling complaints
  • Allergy awareness
  • Table turnover
  • Order delivery
  • Liquor, wine, and food service
  • Food safety
  • Order taking
  • Menu recommendations
  • Accurate money handling
  • Upselling
  • Daily specials memorization
  • Hospitality service expertise
  • Reliability and punctuality
  • Plate carrying techniques

Timeline

Waitress

Walk Ons
03.2022 - Current

Waitress

Links BBQ at Chaffee Crossing
01.2021 - 10.2021

High School Diploma -

Van Buren High School
Katelyn Kopp