Katelyn Matthews
Winchester,VA
Summary
As a receptionist I was focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages, and organizing files. Good people skills and communication. As a server I am an energetic professional skilled at welcoming guests and balancing server loads to optimize operations. Hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. My psychology background has allowed me to specialize skills in behavioral analysis, cognitive therapy techniques and statistical research methods.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Elks Lodge 867
Winchester, VA
12.2022 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Ledo's Pizza
Winchester, VA
08.2020 - 05.2021
- Packaged orders carefully to maintain food quality.
- Trained new staff on take-out service protocols and customer service excellence.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
Receptionist
Blue Ridge Association Of Realtors
Winchester, VA
04.2020 - 06.2020
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a filing system for essential documents, improving office organization.
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA12-2025
Skills
- Customer service
- Public speaking
- Team collaboration
- Employee training
- Communication skills
- File management
- Problem solving
Affiliations
- James Madison Club Volleyball Team
- Young Life
- Volunteering to work athletic games
Accomplishments
- High School Volleyball Player of the Year
- First Team All Area
Certification
- CPR certified
Timeline
Server
Elks Lodge 867
12.2022 - Current
Server
Ledo's Pizza
08.2020 - 05.2021
Receptionist
Blue Ridge Association Of Realtors
04.2020 - 06.2020
Bachelor of Science - Psychology
James Madison University