Katelyn McIntyre
St. Clair Shores
Summary
Results-driven professional with 13 years of experience in strategic operations and relationship management. Proven ability to lead teams, manage vendors, and facilitate effective communication across all organizational levels. Expertise in business growth through strategic planning and process improvement. Seeking to leverage skills in a role focused on strategic partnerships to advance organizational objectives.
Overview
17
17
years of professional experience
Work History
Senior Vice President of Sales
Olympian Mortgage
Dearborn, MI
05.2023 - Current
- Developed strategic sales initiatives that increased market share and revenue growth.
- Led cross-functional teams to refine sales processes and enhance client engagement strategies.
- Implemented advanced CRM systems to streamline operations and improve lead tracking efficiency.
- Cultivated relationships with key stakeholders, driving collaboration across multiple departments.
- Collaborated with marketing teams to design campaigns that effectively targeted new customer segments.
- Negotiated favorable contracts with key clients, securing long-term partnerships for mutual benefit.
- Streamlined the sales process with advanced CRM tools, improving efficiency and customer satisfaction.
- Strengthened brand reputation by delivering exceptional service quality standards across all client touchpoints.
- Launched new product lines into the market successfully by coordinating comprehensive go-to-market strategies.
President Club Mortgage Banker
Quicken Loans
04.2016 - Current
- Received promotions and awards based on expertise. Work with a clientele base of over 100, assisting individuals being relocated by Fortune 500 companies through company partnerships across the U.S. Continually ensure optimal service, communication, and updates. Build rapport with a diverse group of clients to ensure needs are met. Surpassed goals through top-level performance and exceeding quota. Holds a federal license in 12 states across the country.
- Top three performer in sales competitions year over year by using strategic sales techniques.
- Processed an average of 150 mortgage closings annually and handled 100 to 200 refinancing transactions each year.
- Received Q3 award and recognized as top banker in region for multiple years from 2017 to 2021.
- Cultivate relationships with clients and realtors to enhance satisfaction and retention. Received various referrals based on previous successes.
- Developed and strengthened partnerships with industry professionals to align with business objectives.
- Speaker in regional meetings with leadership teams to facilitate effective workflow and productivity.
- Managed vendor relations to secure competitive pricing and achieve cost savings.
- Continually create unique solutions to complex problems to assist programs, clients, and overall business.
- Lead teams through training and mentoring activities to achieve goals.
- Utilize tools including MS Windows, automated unwriting system (AUS), Lola, AMP, Avaya, CTI, and PAM.
Sales & Assistant Manager
Ann Taylor Loft Inc.
10.2015 - 05.2016
- Led daily operations in manager's absence, ensuring workflow continuity. Set goals and mentored teams to achieve KPIs. Assessed and addressed guest needs in-store, serving as point of contact for escalated customer issues.
- Served as top sales lead, guiding sales associates and team members through task delegation and project management to enhance departmental performance.
- Oversaw customer transactions while maintaining high levels of service.
- Oversaw customer transactions, delivering high-quality service to enhance customer satisfaction.
- Managed opening and closing procedures for the store by following policies.
- Directed merchandising and restocking by setting up the visual display floor to meet demand.
- Printed and organized DOMS for efficient access.
Executive Assistant
DuMouchelle Art Galleries
11.2009 - 03.2015
- Supported evaluation and creation of strategies for marketing, sales, and projects. Facilitated effective communication at all levels of the business with both internal and external team members. Managed data entry for invoicing, appraisals, and procurement. Oversaw visual displays including interior and exterior window setup and floor displays.
- Supported evaluation and creation of strategies for marketing, sales, and projects. Facilitated effective communication at all levels of the business with both internal and external team members. Managed data entry for invoicing, appraisals, and procurement. Oversaw visual displays including interior and exterior window set up and floor displays.
- Managed multiple business accounts to ensure client satisfaction and retention. to ensure satisfaction and retention.
- Led various projects and business opportunities for management teams.
- Engaged with net developers to assist with website transformation and increased functionality.
- Performed daily and monthly forecasts to evaluate trends and determine course of action.
- Conducted research on various items to identify opportunities for business growth.
- Analyzed data to create presentations comparing performance activity in auctions and daily sales numbers.
- Oversaw processing, balancing of multiple batching accounts, and money transfers.
- Assembled merchandise into group lots based on similarity into both soft lines and hard lines. Assigned lot and item numbers and recorded numbers on tags/record books.
- Coordinated and maintained paper documentation and electric files while ensuring accuracy. Updated company documents and written materials.
Education
Bachelor of Arts - Business & Marketing, Fashion Merchandising
Wayne State University
Detroit01-2022
Skills
- Sales & Forecasting
- Revenue Generation
- Business Development
- Sales management
- Account growth
- Client & Vendor Relations
- Cost Savings
- Process Improvement
- Operations Management
- Training & Mentoring
- Team Leadership & Collaboration
- Problem Resolution
- Multifaceted Communication
- Presentations
- Team training
Timeline
Senior Vice President of Sales
Olympian Mortgage
05.2023 - Current
President Club Mortgage Banker
Quicken Loans
04.2016 - Current
Sales & Assistant Manager
Ann Taylor Loft Inc.
10.2015 - 05.2016
Executive Assistant
DuMouchelle Art Galleries
11.2009 - 03.2015
Bachelor of Arts - Business & Marketing, Fashion Merchandising
Wayne State University