Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Miller

Olmsted Falls

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Gibbs Butcher Block. Expert in team leadership and complex problem-solving, I excel in creating efficient, engaging work environments. My approach has consistently improved service quality, demonstrating a strong commitment to professional excellence and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Gibbs Butcher Block
08.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bar Manager

Jokers Pub And Grub
03.2021 - 07.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Certified Trainer

Mission BBQ
06.2017 - 02.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.

Education

High School Diploma -

Normandy High School
Parma, OH
06.2018

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Certification

Dean Vaughn Medical Terminology


Seven-Hour Initial Training For Dental Assistant Radiographers


25MC Allied Health and Nursing Program Assessment Sequence


835 Hours Of Career And Technical Instruction In Dental Technologies


Timeline

Manager

Gibbs Butcher Block
08.2022 - Current

Bar Manager

Jokers Pub And Grub
03.2021 - 07.2022

Certified Trainer

Mission BBQ
06.2017 - 02.2021

High School Diploma -

Normandy High School

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