Katelyn Nicolacopulos
Ball Ground,GA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Williamson Bros
06.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Set schedules for 30+ staff by planning and designating shifts and hours.
Restaurant Food Server
Williamson Bros
06.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented proper food handling techniques
Food Runner/Table Busser/Restaurant Hostess
Roccos Pub
08.2017 - 05.2018
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Associate of Applied Science - Culinary Arts
Johnson And Wales University
Charlotte, NC05.2020
Skills
- Staff Management
- Point of Sale (POS) system operation
- Staff Scheduling
- Customer Service
- Problem-Solving
- Safe Food Handling
Volunteer work
Volunteered with an animal rescue organization Angels Among Us which included fostering animals from all situations, attending adoption events, interviewing potential adopters as well as checking their home is a safe and suitable place for the animal.
Timeline
Restaurant Manager
Williamson Bros
06.2019 - Current
Restaurant Food Server
Williamson Bros
06.2019 - Current
Food Runner/Table Busser/Restaurant Hostess
Roccos Pub
08.2017 - 05.2018
Associate of Applied Science - Culinary Arts
Johnson And Wales University
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