Katelyn Pair
Chicago,IL
Summary
FOH Shift Lead at Deli Italiano with a proven track record in customer service and team training. Experienced in cash handling and conflict resolution, I fostered high satisfaction levels and developed new cashiers to enhance team performance. Recognized for building strong customer relationships and keeping a positive attitude even when under high levels of stress.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Deli Italiano
Arlington, VA
07.2023 - Current
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts -
School of The Art Institute of Chicago
Chicago, ILHigh School Diploma -
Yorktown High School
Arlington, VA06.2025
Skills
Customer service
Cash handling
Team training
Conflict resolution
Merchandise organization
Positive attitude
Cashier training
Timeline
Cashier Team Lead
Deli Italiano
07.2023 - Current
Bachelor of Arts -
School of The Art Institute of Chicago
High School Diploma -
Yorktown High School