Katelyn Peterson
Allen,TX
Summary
Experienced with warehouse operations and material handling. Utilizes effective inventory management techniques to ensure accuracy and order fulfillment. Track record of maintaining safety standards and improving workflow efficiency.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Representative
Spectrum VOIP
09.2024 - 11.2024
- Processed high-volume billing inquiries with accuracy and attention to detail.
- Resolved customer disputes, ensuring timely communication and satisfactory outcomes.
- Collaborated with cross-functional teams to streamline billing procedures and enhance efficiency.
- Reviewed and solved account and billing discrepancies.
- Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
In Home Care Giver
Family Resource Home Care
11.2023 - 02.2024
- Provided personalized care for clients, ensuring comfort and safety in daily activities.
- Developed individualized care plans by collaborating with healthcare professionals and family members.
- Monitored client progress, documenting changes in condition and communicating with families regarding needs.
- Implemented daily routines that enhanced client quality of life through engaging activities and companionship.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Warehouse Associate
Amazon Fulfillment Associate
07.2019 - 10.2023
- Warehouse associate who worked in Inbound Stow overnights. Job duties included stowing unpackaged product into PODS for the Pickers to sort through . Required to be scanned in to 8-11 containers to ensure PODS arrive at the station to prevent gaps in productivity as a certain number of items must be stowed per hour. I switched to outbound in November 2020 to pack online orders as well as learn sort side.
- Operated warehouse equipment to facilitate efficient order fulfillment and inventory management.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Implemented safety protocols, ensuring compliance with company and OSHA standards.
Security officer
MetroWatch Security
04.2019 - 07.2019
- Security officer assigned to production sets while filming was underway. Job duty was to deter theft and vandalism, and to make sure the equipment was not tampered with and direct any traffic when necessary. Current position assigned to various sites overnight.
- Monitored premises to ensure safety and compliance with security protocols.
- Responded to incidents swiftly, assessing situations and implementing appropriate measures.
Delivery driver
NEA Delivery, Inc.
10.2018 - 05.2019
- Delivered Amazon packages to customers houses and businesses. Responsible for finishing assigned route and helping out another driver when they were not able to fulfill their deliveries in a timely manner during the ten-hour shift.
- Operated delivery vehicle efficiently to ensure timely deliveries across designated routes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
Security officer
Northwest Enforcement, Inc.
07.2018 - 12.2018
- Security officer who was stationed at construction sites overnight as well as apartment buildings to handle any theft or vandalism or noise complaints. Responsible for returning property keys upon the end of shift if not being relieved by another officer.
- Conducted regular patrols, identifying potential hazards and reporting security breaches.
- Collaborated with law enforcement during investigations, providing detailed reports and evidence.
Security guard
DFW Security Protective Force
04.2018 - 06.2018
- Security guard stationed at a construction equipment site to deter theft and vandalism and secure the premises by making sure the gates were locked. Patrolled the property with personal vehicle once an hour to make sure everything was secure on site.
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and report suspicious activities or safety hazards.
Security officer
U.S. Security Associates
09.2017 - 01.2018
- Security officer at a high clientele construction site who was responsible for making sure no unauthorized personnel entered the specific rooms officers were stationed at. Verified their ID badge with the list of acceptable personnel that were allowed inside the rooms.
Security officer
Eagle Systems
03.2017 - 10.2017
- Security officer who was stationed at the short-term mental health facility that was part of the main hospital in McKinney, Texas. Job responsibilities included locking up patients’ belongings in a secure safe with a log detailing what they brought in with them when transport brought them to the facility. Would respond to codes when called and detail them in daily reports as well as at pass down.
Sales associate
Bath and Body Works
09.2016 - 05.2017
- Sales associate and restocked the shelves and would ring up customers items. Required to help customers find the right scented product by asking a few questions such as what scent (fruity, strong, etc.) they were wanting.
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Assisted in maintaining store presentation standards through visual merchandising techniques.
Cashier
Walmart
09.2015 - 07.2016
- Cashier at two different stores, as well as a guest service associate. Personal shopper at the second store and helped bring out customers online orders to their cars and process payments by verifying their driver’s license to approve they are the person who ordered the groceries, or the person they put down as the one who would pick them up.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper change and balancing.
Education
Bachelor’s degree - Social Science in English, Criminal Justice and Political Science with a psychology minor
Washington State University Vancouver
Vancouver, WAAssociate of Arts - Criminal Justice
Collin College
McKinney, TexasSkills
- Microsoft office
- Data entry experience
- Invoice processing
- Payment processing
- Customer service
- Attention to detail
- Multitasking and organization
- Invoice generation
- Reliability
- Excellent communication
- Organizational skills
- Cash handling
Certification
- Intermediate Microsoft Office
- DPSST
Timeline
Billing Representative
Spectrum VOIP
09.2024 - 11.2024
In Home Care Giver
Family Resource Home Care
11.2023 - 02.2024
Warehouse Associate
Amazon Fulfillment Associate
07.2019 - 10.2023
Security officer
MetroWatch Security
04.2019 - 07.2019
Delivery driver
NEA Delivery, Inc.
10.2018 - 05.2019
Security officer
Northwest Enforcement, Inc.
07.2018 - 12.2018
Security guard
DFW Security Protective Force
04.2018 - 06.2018
Security officer
U.S. Security Associates
09.2017 - 01.2018
Security officer
Eagle Systems
03.2017 - 10.2017
Sales associate
Bath and Body Works
09.2016 - 05.2017
Cashier
Walmart
09.2015 - 07.2016
Associate of Arts - Criminal Justice
Collin College
Bachelor’s degree - Social Science in English, Criminal Justice and Political Science with a psychology minor
Washington State University Vancouver
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