KATELYN RIOS
East Palo Alto,CA
Summary
Dedicated and customer-focused individual with over 2 years of customer service experience in providing exceptional service and support in fast-paced environments. Skilled in managing high volumes of inbound calls, and maintaining a professional and welcoming atmosphere. A team player with excellent communication skills, a strong attention to detail, and the ability to thrive in a people-first culture.
Overview
2
2
years of professional experience
Work History
Sales Associate
Step With Fashion
Tamuning, Guam
03.2022 - 12.2023
- Delivered exceptional customer service to over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments
- Meticulously handled POS system transactions including credit, cash, exchange, and refunds to ensure seamless accurate cash flow
- Suggested ideas for improving store operations and increasing profits.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
Customer Service Representative
Pizza Hut
Mangilao, Guam
08.2021 - 12.2021
- Excelled in fast-paced customer service environment by effectively managing high volume calls, remaining calm under pressure, and adapting to shift priorities
- Strong team player who actively contributed to positive work environment, sharing knowledge, and best practices to team members.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Tiyan High School
06.2022
Some College (No Degree) - Pre-Nursing
City College of San Francisco
San Francisco, CASkills
- Customer Service
- Organization Skills
- Adaptability
- Skilled Multi-tasker
- Team Player
- Time management
- Store Opening and Closing
- Money Handling
Timeline
Sales Associate
Step With Fashion
03.2022 - 12.2023
Customer Service Representative
Pizza Hut
08.2021 - 12.2021
High School Diploma -
Tiyan High School
Some College (No Degree) - Pre-Nursing
City College of San Francisco