Summary
Overview
Work History
Education
Skills
Timeline
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KATELYN ROBERTS

Chuckey,TN

Summary




Multi-tasking Salon Director offering excellent employee coaching and mentoring capabilities. Energetic individual handling cliental with poise and compassion. Striving to be accurate, assertive, reliable, and adaptable. Ready to assist with any tasks and dedicated to meeting critical deadlines. Proven track record of providing exceptional client satisfaction with years of experience. Excellent record of budget management, revenue improvement and employee retention.

Overview

5
5
years of professional experience

Work History

Salon Director

Sun Tan City
08.2019 - Current
  • Managing daily operations of the salon with a positive attitude
  • Satisfy high volume clientele while managing a team of 18-20 employees
  • Ensuring exceptional client satisfaction
  • Communicating goals for the team, developing organizational capabilities
  • Developing strategic and operational plans for the salon team, managing execution, and measuring results
  • Maintain sales goals while providing impeccable client experience
  • My role also includes multitasking salon cleanliness, admin responsibilities, labor guidelines, and leading by a positive example
  • Provide extensive coaching to employees, teaching upselling techniques and ways to better engage clients
  • Interviewed and hired talented individuals offering exemplary skills and experience valuable to salon
  • Placed inventory orders, monitored shelf stock and tracked expenses
  • Trained and mentored team members and management to achieve optimal performance and meet challenging business targets.

Safety Swim Instructor

Kingsport Aquatic Center
11.2019 - 05.2021


  • Assessed swimming skill levels for each student and placed accordingly depending on results
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques
  • Used training and medical supplies to examine injured people and administer first aid

Education

Early Childhood Education -

Walters State Community College

Elementary Education K-5 -

Tusculum University
Greeneville, TN
05.2025

Skills

  • Proficient in word, and excel
  • Staff hiring and mentoring
  • Strong operational skills in a client-service environment
  • Organization and planning skills
  • Compliance knowledge
  • Communication skills
  • Time management
  • Ability to manage multiple situations simultaneously
  • Knowledge of supervisory practices and procedures
  • Relationship Building
  • Staff Motivation
  • Employee Coaching

Timeline

Safety Swim Instructor

Kingsport Aquatic Center
11.2019 - 05.2021

Salon Director

Sun Tan City
08.2019 - Current

Early Childhood Education -

Walters State Community College

Elementary Education K-5 -

Tusculum University

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KATELYN ROBERTS