Rhyan Carnes
Midland,TX
Summary
Experienced Salon Director with broad knowledge in managing salon operations, including staff management, customer service, and marketing strategies. Strong leadership skills, adept at building excellent team dynamics while ensuring high-quality beauty services. Made significant improvements in previous roles by implementing innovative salon practices to elevate customer satisfaction levels.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Salon Director
Palm Beach Tan
Midland
06.2023 - Current
- Directed Palm Beach Tan salon operations and daily guest service.
- Trained associates on membership sales and service standards.
- Monitored salon cleanliness, safety, and appearance standards.
- Processed customer check-ins, payments, and membership updates.
- Resolved guest concerns with professional communication and care.
- Supported team performance through coaching and daily floor leadership.
- Managed inventory levels by ordering supplies.
- Conducted weekly meetings with stylists to discuss new products, services, industry trends and client feedback.
- Created monthly reports outlining performance metrics such as total revenue, average ticket size.
- Assessed employees' performance and offered insight into methods that could improve service.
- Facilitated training sessions for new hires on salon software systems and operational processes.
- Recruited, interviewed, hired and trained new employees in accordance with company standards.
- Collaborated with marketing team on campaigns to promote services and products offered at the salon.
- Provided extensive coaching to employees, teaching upselling techniques and ways to better engage clients.
- Ensured compliance with all applicable safety regulations by regularly inspecting the facility for hazards or potential risks.
- Addressed and resolved guest complaints with effective solutions.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Inspected maintenance requests across company facility systems and equipment.
- Diagnosed equipment failures using hand tools and testing devices.
- Assisted in the installation of new machinery and equipment.
Education
Bachelor of Accounting - Mathematics
Odessa College
Odessa, TX 08.2025 - 10.2026
Bachelor of Science - Education
Texas Tech University
Lubbock, TX 08.2021 - 05.2022
Skills
- Employee development
- Team management
- Customer satisfaction
- Data analysis
- Inventory controls
- Opening and closing duties
- Records management
- Proficient in Word
- Multi-tasking
- Staff motivation
- Relationship building
- Stock maintenance
Timeline
Bachelor of Accounting - Mathematics
Odessa College
08.2025 - 10.2026
Salon Director
Palm Beach Tan
06.2023 - Current
Bachelor of Science - Education
Texas Tech University
08.2021 - 05.2022