Katelyn Schmidt
Greenwood,IN
Summary
Seasoned restaurant manager excelling in team leadership and operations management, demonstrates ability to enhance team performance and customer loyalty through effective problem-solving and exceptional customer service, skilled in developing strategic plans to meet and exceed departmental goals, fostering innovation and collaboration across teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Brinker Internationl, Chili's Grill & Bar
09.2015 - Current
- Accomplishes multiple tasks within established timeframes
- Cross-training existing employees to maximize team agility and performance
- Achieves departmental goals by developing and executing strategic plans and performance metrics
- Evaluates employee performance and conveyed constructive feedback to improve skills
- Uses industry expertise, customer service skills and analytical nature to resolve guest concerns and promote loyalty
- Cultivates positive rapport with fellow employees to boost company morale and promote employee retention
- Uses and runs the systems and business tools provided to meet and maintain brand standards
Education
High School Diploma -
Milan High School
Milan, IN2014
Skills
- Team Leadership
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Schedule Preparation
- Customer Service
- Decision-Making
- Adaptability and Flexibility
- Positive Attitude
- Managing Operations and Efficiency
- Reliability
- Adaptability
- Budget Control
- Employee Coaching and Mentoring
- Cost Control
Certification
Serve-Safe Certified
Timeline
Manager
Brinker Internationl, Chili's Grill & Bar
09.2015 - Current
High School Diploma -
Milan High School