Katelyn Schooley
Southgate,MI
Summary
Versatile Assistant General Manager with Number years of experience overseeing daily Industry operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
2
2
years of professional experience
Work History
Assistant General Manager
Taco Bell
Taylor, MI
08.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Education
Bachelor Of Social Science - Social Work
Eastern Michigan University
Ypsilanti, MISkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Food safety and sanitation
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Process Improvements
- Sales Forecasting
- Financial Reporting
- Workflow Coordination
- Google Drive
- Financial leadership ability
- Teamwork and Collaboration
- Customer Service
- Staff hiring
- Effective leader
- Customer Service Management
- Staff training/development
- Scheduling
- Employee Motivation
- Hiring and Onboarding
- Decision-Making
- Inventory Management
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Management Team Building
- Quality Assurance
- Employee Development
- Recruitment
- Performance Evaluation and Monitoring
- Sales Tracking
- Cost Control
- Goal Setting
Timeline
Assistant General Manager
Taco Bell
08.2022 - Current
Bachelor Of Social Science - Social Work
Eastern Michigan University