Katelyn Smith
Conroe,TX
Summary
Dedicated professional with strong customer service skills and proven organizational abilities. Experienced in enhancing client satisfaction and managing operations effectively.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Grace School of Theology
The Woodlands, Texas
01.2025 - 07.2025
- Welcomed visitors and students at front desk, fostering a positive first impression.
- Handled incoming calls, directing callers to appropriate personnel and ensuring timely message delivery.
- Provided information to students about programs and services, improving their knowledge and engagement.
- Prepared conference rooms by arranging furniture, setting up audio-visual equipment, and ensuring refreshments were available.
Assistant Store Manager
Circle K
Conroe, Texas
07.2020 - 01.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels and coordinated merchandise restocking to maximize sales opportunities.
- Scheduled staff shifts to ensure adequate coverage during peak hours, supporting smooth store operations.
- Trained and mentored new staff on customer service best practices, enhancing team performance.
- Resolved customer complaints promptly, implementing effective solutions to enhance customer satisfaction.
- Conducted regular audits, maintaining store cleanliness and organization for optimal presentation.
- Maintained accurate sales records and supported cash handling processes for financial integrity.
Education
High School Diploma -
Richards High School
Richards, TX05-2013
Some College (No Degree) - Biblical Studies
Grace School of Theology
The Woodlands, TX08-2026
Skills
- Front desk operations
- Appointment scheduling
- Office management
- Customer service
- Conflict resolution
- Effective communication
- Team building
Timeline
Front Desk Receptionist
Grace School of Theology
01.2025 - 07.2025
Assistant Store Manager
Circle K
07.2020 - 01.2025
High School Diploma -
Richards High School
Some College (No Degree) - Biblical Studies
Grace School of Theology