Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Williams

Harrisburg,PA

Summary

Versatile experienced Healthcare Administrative Professional possessing first-rate communication skills and personable demeanor demonstrated across 8 years in patient-focused roles. Excellent knowledge of medical terminology, electronic healthcare systems and diagnostic imaging/procedures. Experienced in prior authorizations, diagnostic testing scheduling, records management and industry software applications.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Authorization/Medical Office Associate

Penn State Health
07.2019 - Current
  • Responsible for checking patients in for appointments and accurately verifying demographics
  • Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary
  • Reads and interprets insurance responses
  • Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter
  • Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures
  • Communicates financial obligations to patients and collects fees at time of service as appropriate
  • Communicates the purpose of and completes all necessary regulatory forms with patient
  • Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible
  • Processes multi-channel messages related to patient and/ or physician requests regarding: appointments, referrals, prescriptions, and complaints
  • Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly
  • Performs cash posting following department guidelines
  • Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights
  • Must maintain high regard for confidentiality
  • Accurately performs medical record maintenance and releases
  • Assists with referrals and pre-certifications, at the time of encounter
  • Properly utilizes and maintains patient recall and reschedule lists
  • Work is typically performed in an office environment
  • Accountable for satisfying all job specific obligations and complying with all organization policies and procedures
  • The specific statements in this profile are not intended to be all-inclusive
  • They represent typical elements considered necessary to successfully perform the job.

Bartender

XL live
03.2018 - Current
  • Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals
  • Hiring and training staff to provide excellent service to patrons
  • Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours
  • Setting and enforcing quality and safety controls
  • Ensuring licenses are updated and in line with current legislation
  • Working with diverse personalities both on the staff and patrons
  • Planning and taking part in promotional events
  • Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed
  • Maintaining a fun, safe atmosphere for patrons.

Bartender

Mugs
04.2019 - 08.2019

Medical Records Clerk

Capital Blue Cross
01.2019 - 03.2019

New Business Representative

Ritter Insurance Marketing
09.2018 - 01.2019

Bartender

Tops Restaurant
04.2018 - 09.2018

Food and Beverage Manager

Bravo 11
12.2017 - 03.2018
  • Plan ahead and manage all food & beverage orders and staff according to budget as well as the highest standards
  • Handle customer complaints about food quality and/or preparation
  • Prepare alternative recipes to accommodate customers with special diets/food allergies
  • Order food supplies, track shipments and communicate with vendors
  • Ensure that food & beverages are prepared in accordance with established standards
  • Maintain the kitchen in accordance with food & beverage, health and safety regulations
  • Hire, train, and manage the food & beverage team
  • Collaborate with staff, vendors and the Management team for special events
  • Ensure that guests are welcomed into a clean and presentable environment.

Manager

Your place restaurant
07.2017 - 01.2018
  • Coordinating daily restaurant management operations
  • Delivering superior food and beverage service and maximizing customer satisfaction
  • Responding efficiently and accurately to restaurant customer complaints
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g
  • Discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Medical Records Clerk

Select Medical
12.2016 - 07.2017
  • Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records
  • Compiles, verifies, types, and files medical records of hospital or other health care facility: Prepares folders and maintains records of newly admitted patients
  • Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system
  • Compiles statistical data, such as admissions, discharges, deaths, births, and types of treatment given.

Bartender/Server

Riverhouse Bar and Grill
02.2014 - 07.2017
  • Started out as server, later promoted to bartender
  • Collect money for drinks served
  • Check proper identification of guests
  • Clean bar, kitchen, server areas
  • Balance cash receipts and cash drawers.

Banquet Server/Bartender

Clubs at Colonial Ridge
03.2016 - 08.2016
  • Set up banquet halls as per instructions of banquet manager, make sure tables are set with linens, flatware, and dishware
  • Carry food trays to tables
  • Ensure buffet banquets are replenished in a timely manner
  • Set up bar for weddings or other events
  • Reset rooms for next event.

Referral Specialist/Diagnostic Imaging Scheduling/Diagnostic Prior

The Progress Grille
08.2015 - 03.2016
  • Wine recommendations
  • Opening bottles of wine at table
  • Fine Dining
  • Serving etiquette
  • Food Pairings
  • Customer engagement.

The Capitol Diner
02.2012 - 02.2014
  • Taking orders, serving food and drinks, remove dinnerware in a timely manner, processing payments, greeting customers, cleaning.

Education

Diploma - General Studies

Harrisburg Area Community College
Harrisburg, PA
2010

Central Dauphin East Shs
Harrisburg, PA
2009

Skills

  • Microsoft Office (10 years)
  • Banquet Experience
  • Restaurant Management
  • Bartending
  • Food Handling
  • Medical Office Experience
  • Office Administration
  • Office Management
  • Restaurant Experience
  • Medical Terminology
  • HIPAA
  • Catering
  • Medical Records
  • Medical Scheduling
  • Serving Experience
  • Conflict Management
  • EMR Systems
  • Insurance Verification
  • Management
  • Prior Authorization Experience (2 years)
  • Epic
  • Patient Care
  • Clerical Experience
  • Referral Coordinator (4 years)
  • Diagnostic Testing (4 years)
  • ICD-10
  • CPT Coding
  • Supervising Experience
  • Revenue cycle management (4 years)
  • Cerner (4 years)
  • Medical scheduling (4 years)
  • Certifications and Licenses
  • RAMP
  • February 2022 to February 2025
  • Basic Life Support (BLS)
  • August 2022 to August 2024
  • Assessments
  • Basic attention to detail — Proficient
  • September 2021
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Full results: Proficient
  • Administrative assistant/receptionist — Proficient
  • March 2022
  • Using basic scheduling and organizational skills in an office setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Appointment Coordination
  • Medical Histories and Vital Statistics
  • Pulmonary Function Testing
  • Payment Collection and Processing
  • Patient Screening
  • Surgery Referrals
  • Patient Care Management
  • Clinical Messaging
  • Medical Transcription
  • Commercial Insurance
  • Medical Records Management
  • Patient Medical Histories
  • Electronic Medical Record
  • Health Information Management Applications
  • HIPAA Requirements
  • Effective Communicatione
  • Effective Communication
  • Software Applications
  • Radiologic Technology
  • Disk Imaging
  • Patient Scheduling
  • Diagnostic Screenings
  • Clerical Support
  • Medical Documentation
  • Customer Satisfaction
  • Patient Escorting
  • Healthcare Administration

Certification

  • First Aid/CPR Certified

Timeline

Authorization/Medical Office Associate

Penn State Health
07.2019 - Current

Bartender

Mugs
04.2019 - 08.2019

Medical Records Clerk

Capital Blue Cross
01.2019 - 03.2019

New Business Representative

Ritter Insurance Marketing
09.2018 - 01.2019

Bartender

Tops Restaurant
04.2018 - 09.2018

Bartender

XL live
03.2018 - Current

Food and Beverage Manager

Bravo 11
12.2017 - 03.2018

Manager

Your place restaurant
07.2017 - 01.2018

Medical Records Clerk

Select Medical
12.2016 - 07.2017

Banquet Server/Bartender

Clubs at Colonial Ridge
03.2016 - 08.2016

Referral Specialist/Diagnostic Imaging Scheduling/Diagnostic Prior

The Progress Grille
08.2015 - 03.2016

Bartender/Server

Riverhouse Bar and Grill
02.2014 - 07.2017

The Capitol Diner
02.2012 - 02.2014

Diploma - General Studies

Harrisburg Area Community College

Central Dauphin East Shs

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Katelyn Williams