Katelynn Cummings
Fort Worth,TX
Summary
Dynamic and results-driven professional with extensive experience as a Brand Ambassador at Old Navy, excelling in customer engagement and brand storytelling. Proven ability to enhance customer satisfaction through exceptional communication and critical thinking skills, driving loyalty program sign-ups and fostering positive relationships that boost brand visibility.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
Old Navy
Fort Worth, TX
01.2024 - Current
- Engaged customers through product knowledge and brand storytelling to enhance shopping experience.
- Assisted in executing promotional events, driving customer participation and brand visibility.
- Collaborated with team members to maintain store presentation standards and inventory management.
- Adapted to changing priorities quickly while ensuring consistent customer service excellence.
- Educated customers on Old Navy's loyalty programs, increasing member sign-ups organically.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Supported training initiatives for new staff, fostering a collaborative team environment.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Team Leader
Rally House
Fort Worth, TX
08.2024 - 01.2025
- Led team in daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained new employees on company policies, procedures, and customer engagement techniques.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Implemented process improvements that enhanced team productivity and reduced errors.
- Monitored staff performance, providing constructive feedback to promote growth and accountability.
- Collaborated with management on strategic initiatives aimed at improving overall store efficiency.
General Merchandise Manager in Training
WinCo Foods
Fort Worth, TX
03.2023 - 11.2023
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Developed merchandise displays that enhanced product visibility and customer engagement.
- Collaborated with cross-functional teams to streamline product ordering processes and reduce lead times.
- Analyzed sales trends to inform promotional strategies and increase overall sales performance.
- Trained team members on best practices for merchandising techniques and customer service excellence.
- Implemented loss prevention measures that improved security protocols within merchandise departments.
- Conducted regular audits of merchandise presentation standards to maintain compliance with company guidelines.
- Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
General Merchandise Clerk
WinCo Foods
Fort Worth, TX
01.2023 - 03.2023
- Received and organized merchandise shipments, ensuring accurate stock levels and product placement.
- Assisted customers with inquiries, providing information on products and store policies.
- Operated cash register efficiently, processing transactions accurately and managing cash flow.
- Maintained cleanliness and organization of sales floor, enhancing shopping experience for customers.
- Collaborated with team members to restock shelves promptly, minimizing out-of-stock items.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Reduced out-of-stock occurrences with timely reordering of popular products based on sales trends analysis.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Participated in regular store audits, ensuring compliance with safety regulations and company standards.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Deli Clerk
WinCo Foods
Fort Worth, TX
07.2022 - 01.2023
- Provided exceptional customer service, assisting customers with deli selections and inquiries.
- Prepared and packaged deli products, ensuring freshness and quality standards were met consistently.
- Operated slicing machines and scales, maintaining safety protocols during food preparation processes.
- Collaborated with team members to maintain inventory levels and rotate stock effectively.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
Cashier
WinCo Foods
Fort Worth, TX
09.2021 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adhered to cash handling procedures, ensuring accuracy in transactions.
- Learned company policies and procedures quickly to support daily operations.
- Handled returns and exchanges while adhering to store policies effectively.
- Demonstrated adaptability by responding positively to changing customer needs and demands.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained accurate cash drawer through diligent handling of cash and credit transactions.
Education
High School Diploma -
Homeschooling
Fort Worth, TX05.2020
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
- Adaptable personality
- Customer relationship building
- Brand awareness
- Conflict resolution techniques
- Scheduling
- Excellent public speaking
- Critical thinking
- Merchandise sales
Timeline
Team Leader
Rally House
08.2024 - 01.2025
Brand Ambassador
Old Navy
01.2024 - Current
General Merchandise Manager in Training
WinCo Foods
03.2023 - 11.2023
General Merchandise Clerk
WinCo Foods
01.2023 - 03.2023
Deli Clerk
WinCo Foods
07.2022 - 01.2023
Cashier
WinCo Foods
09.2021 - 07.2022
High School Diploma -
Homeschooling