KateLynn Duncan
Pilot Mound
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Bickford Senior Living
Ames, IA
04.2020 - Current
- Collaborated daily living task.
- skilled care for resident in facility.
- Resident with Dementia.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Clerical record keeping.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of resident rooms to promote a safe environment.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
Concierge
Bickford Senior Living
Ames, IA
08.2021 - Current
- Designated clerical work as needed of sorting , categorized, and archived paper files to ensure compliance and accessibility.
- Ensured well-being of residents and maintained family connections during challenging COVID-19 circumstances.
- Oversaw daily inquiries and delivered timely assistance to residents and families, fostering effective communication.
- Oversaw scheduling of transportation services, ensuring timely arrivals for residents' appointments and outings.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Cashier OGP Produce Associate
Walmart
Ames, IA
09.2017 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries and product selections promptly.
- Collaborated with team members to enhance store operations and customer service.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Monitored inventory levels, restocking shelves as necessary to meet demand.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Waitress
The Lucky Pig
Ogden, IA
07.2017 - 08.2017
- Ensured exceptional customer satisfaction by effectively managing inquiries and resolving issues in a high-pressure setting.
- Managed multi-table service efficiently to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Trained new staff on menu knowledge and operational procedures.
- Enhanced guest satisfaction by addressing concerns promptly and effectively.
- Streamlined order-taking process through effective communication with customers and kitchen team.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Certification - Certificate Nursing Aide
Des Moines Area Community College
Ankeny, IA05-2022
Associate of Applied Science - Health And Beauty Management
Iowa Central Community College
Fort Dodge, IA12-2019
Certification - Cosmetology
La James International College
Fort Dodge, IA07-2019
High School Diploma -
SouthEast Valley
Gowrie, IA05-2017
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Maintaining composure
- Guest relations
- Detail-oriented approach
- Polite telephone etiquette
- Conflict resolution
- Reliable punctuality
- Vendor interaction
- Effective decision making
- Reservations management
- Quality assurance
- Community relations
- Problem-solving
- Relationship building
- Accurate record keeping
- Attention to detail
- Social media networking
- Decision-making
Timeline
Concierge
Bickford Senior Living
08.2021 - Current
Certified Nursing Assistant
Bickford Senior Living
04.2020 - Current
Cashier OGP Produce Associate
Walmart
09.2017 - 09.2020
Waitress
The Lucky Pig
07.2017 - 08.2017
Certification - Certificate Nursing Aide
Des Moines Area Community College
Associate of Applied Science - Health And Beauty Management
Iowa Central Community College
Certification - Cosmetology
La James International College
High School Diploma -
SouthEast Valley