Katelynn Evans
Zephyrhills,FL
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively quickly mastering new skills to contribute to over all company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
11.2022 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Retained strong medical terminology understanding in effort to better comprehend procedures..
Endoscopy Technician
Florida Medical Clinic
09.2020 - 11.2022
- Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
- Adhered to operating and safety procedures during cleaning, disinfecting and sterilizing endoscopes and colonoscopy equipment.
- Ordered patient care supplies efficiently to maintain stock within desired levels and meet expected patient loads.
- Obtained informed consents and recorded drug allergies before administering pre-procedure medications.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Sterilized and distributed endoscopic instrumentation and equipment.
- Cared for patients undergoing endoscopy procedures and transitioned from pre- to post-procedure care.
- Assisted with transportation of scopes for repair and maintenance.
- Monitored patients' vital signs with use of blood pressure cuffs, pulse oximeters and cardiac monitoring electrodes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Financial Services Representative
GC Services
09.2019 - 11.2020
- Offered sound financial recommendations to promote financial security, moving clients to take action in putting their accounts in active standing.
- Established strong and positive working relationships within organization to contribute to team success.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Discussed financial needs and goals to present payment options aligned with clients' financial status.
- Processed documents and completed basic verification of information.
Education
Associate of Science -
Polk State College
Lakeland, FLSkills
- File Management
- Decision-Making
- Documentation Review
- Team Collaboration
- Data Analysis
- Colonoscopy and Endoscopy Procedures
- Patient Record
- Patient Positioning
- Transporting Patients
- Direct Patient Care
- Quality Assurance
- Patient Care
- Room Preparation
- Vital Statistics
- Specimen Collection
- Specimen Preparation
- Educating Patients
- HIPAA
- Aseptic Techniques
- Maintaining Quality Assurance Standards
- Account Documentation
Certification
- Licensed claim associate - 2022
- BLS/AED previously certified
Timeline
Claims Associate
State Farm
11.2022 - Current
Endoscopy Technician
Florida Medical Clinic
09.2020 - 11.2022
Financial Services Representative
GC Services
09.2019 - 11.2020
Associate of Science -
Polk State College
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