Katelynn Grenier
Norridgewock,ME
Overview
4
4
years of professional experience
Work History
Shift Leader
Circle K
Waterville , ME
09.2022 - 08.2023
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Upheld company standards and compliance requirements for operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coached team members to increase productivity and reduce workplace accidents.
- Analyzed sales data to identify trends and areas for improvement.
- Monitored and maintained equipment to ensure operational efficiency.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Organized client meetings to provide project updates.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Evaluated employee performance, delivering individualized feedback and praise.
- Implemented strategies to take advantage of new opportunities.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Supervised and led employees to maintain productivity and customer service levels.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Managed daily workflow and scheduled staff for adequate coverage.
- Analyzed company's expenditures and developed financial models.
- Identified needs of customers promptly and efficiently.
- Scheduled staff shifts, considering peak times and individual availability.
- Assessed reports and adjusted workflows to realign with targets.
Security Officer
Maine General Medical Center
Augusta, Maine
04.2022 - 09.2022
- Provided escorts for visitors as needed throughout the facility.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Adhered to post orders while maintaining a visible presence around the property.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Investigated all reported incidents of theft or vandalism on premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored premises and recorded activity in daily officer reports.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Kennebec County Corrections Officer
Kennebec County Sheriff’s Office
Augusta , ME
12.2019 - 03.2022
- Reported on quality of inmate work and violations committed by prisoners.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Maintained records of inmate activities and progress towards rehabilitation goals.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Maintained correct physical head count for inmates.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Inspected cells and other areas for contraband and safety hazards.
- Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Served meals and dispensed medications to inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Supervised inmates during day-to-day activities.
- Conducted headcounts to ensure that all inmates were accounted for.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Complied with Standard Emergency Health Response Plan, including having written plan in place.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
Education
High School Diploma -
Lawrence High School
Fairfield, ME06-2012
Skills
- Account management
- Shift paperwork completion
- Daily workflows
- Sales and upselling
- Rules enforcement
- Emergency response planning
- Professional appearance
- Policy enforcement
- Shift leadership
- Complaint resolution
- Resource management
- Role modeling
- Client support
- Security procedures adherence
- Positive attitude
- OSHA regulations compliance
- Staff supervision
- Quality inspections
- Action planning
- POS deletions
- Diplomatic and fair
- Conflict resolution
- Operations support
- Shift checklists
- Verbal and written communication
- Team leadership
- Cash handling
- Problem-solving
- Staff education and training
- Issue resolution
- Strong verbal and written communication
- Equipment troubleshooting
- Operations management
- Customer service management
- Strategic thinking
- Performance metrics
- Training assistance
- Creative problem solving
- Follow-up procedures
- Team supervision
- Policy and procedure enforcement
- Employee scheduling
- Team collaboration and leadership
Timeline
Shift Leader
Circle K
09.2022 - 08.2023
Security Officer
Maine General Medical Center
04.2022 - 09.2022
Kennebec County Corrections Officer
Kennebec County Sheriff’s Office
12.2019 - 03.2022
High School Diploma -
Lawrence High School