Katelynn Kotsis
Saint Augustine,FL
Summary
Performance-driven, client-focused leader with a stellar record of achieving corporate goals, meeting and exceeding customer expectations, upholding impeccable quality standards, and delivering outstanding results. Deadline-driven with the aptitude to multi-task, excel in demanding environments, complete projects accurately and on time independently or as a member of a team, and follow through to the last detail. Solid communication, organization, negotiation, and time-management skills with confidence, high energy level, and creative ability to “think outside the box.” Reputation as a coachable leader with integrity, reliability, and accountability with attention to detail, initiative, and drive to produce results above and beyond what is expected.
Overview
12
12
years of professional experience
Work History
Studio Director
St. Augustine Dance Academy
Saint Augustine, FL
07.2019 - Current
- Managed a team of dance instructors to ensure effective teaching methods were being used in all classes.
- Monitored the performance of staff members to ensure quality standards were met or exceeded.
- Organized and scheduled studio-wide events such as workshops, competitions, and charities.
- Developed forward-thinking solutions to expected technical issues.
- Collaborated with management in planning, coordinating, and launching a second performance company.
- Oversaw day-to-day administrative tasks such as answering phone calls from parents and students or responding to emails regarding scheduling conflicts.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Dance Instructor
St. Augustine Dance Academy
Saint Augustine, FL
08.2012 - Current
- Monitored student progress over time to ensure they are meeting their goals.
- Instructed groups of individual and coupled dancers in different dance styles.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Interacted effectively by email, phone and in person with students, parents and staff members.
- Managed student behavior in the classroom by establishing and enforcing rules and procedures.
- Attended professional development workshops and conferences to stay current with dance education trends and techniques.
- Choreographed performance pieces for recitals, competitions, and community events, showcasing students' skills and progress.
- Selected appropriate music for classes based on genre, speed and skill level required.
Front Desk Receptionist
St. Augustine Dance Academy
Saint Augustine, FL
08.2012 - Current
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Drafted professional business documents, spreadsheets, and correspondence.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL01-2017
Some College (No Degree) - Medical Coding and Billing
Careerstep
Skills
- Payment Collection
- Office Administration
- Patient Relations
- Customer Service
- Medical Terminology
- Telephone Etiquette
- Appointment Scheduling
- Proficient in Microsoft Suites and Google Docs/Spreadsheets
- Scheduling and calendar management
- Data Entry
References
References available upon request.
Timeline
Studio Director
St. Augustine Dance Academy
07.2019 - Current
Dance Instructor
St. Augustine Dance Academy
08.2012 - Current
Front Desk Receptionist
St. Augustine Dance Academy
08.2012 - Current
Associate of Arts -
Florida State College At Jacksonville
Some College (No Degree) - Medical Coding and Billing
Careerstep
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