Katelynn Romine
Pensacola
Summary
Seasoned General manager with extensive leadership experience in managing diverse teams and executing strategic planning. Achievements include a 107.094% increase in sales over six years, demonstrating a strong ability to drive revenue growth and enhance operational efficiencies. Expertise in fostering customer satisfaction and building team cultures that promote innovation and collaboration.
Overview
7
7
years of professional experience
Work History
General Manager
Sonic Drive In
Pace
09.2019 - Current
- Operational Duties and Standards: Directed and assigned employees to various stations, ensuring all menu items met operational standards for preparation, temperature, appearance, taste, and service.
- Employee Management and Training: Managed and trained drive-in employees and management, ensuring adherence to employee handbook and policies. Addressed issues and violations promptly and communicated them to the supervisor.
- Staffing and Scheduling: Monitored and adjusted staffing levels, prepared employee work schedules in a timely manner.
- Hiring and Compensation: Recruited, interviewed, and hired crew and management team members to achieve proper staffing levels.
- Inventory and Vendor Management: Monitored and maintained inventory levels to ensure product availability and portion control.
- Record Keeping and Reporting: Completed and maintained all drive-in employment-related and payroll records. Prepared necessary operational reports and developed action plans to resolve unfavorable trends.
- Guest Relations: Reinforced the importance of prioritizing guests' needs and immediately resolved guest requests and complaints respectfully.
- Marketing: Developed and implemented a marketing plan by working with the surrounding community and building strong relationships with families and educators.
Education
BSC -
University of West Florida
05-2013
ASC - general studies
Pensacola State College
05-2012
Diploma -
West Florida High School
05-2009
Skills
- Inventory Management
- Quality Management
- Effective Communication
- Leadership and Team Building
- Elite Training and coaching
- Problem Solving
- Customer Service and Interpersonal Skills
- Adaptability and Flexibility
- Familiar with Microsoft Office
- Document Management
- Teamwork
Hobbies and Interests
- Reading
- Academic Pursuits
- Animal Rescue
- Volunteering
Training
- GMLC, Certificate for General Manager Leadership Class
- TCL, Certified in Train the Trainer Leadership class, qualifying me to train GMLC classes
- ServeSafe Proctor, Certified ServSafe and qualified to proctor exams
Timeline
General Manager
Sonic Drive In
09.2019 - Current
BSC -
University of West Florida
ASC - general studies
Pensacola State College
Diploma -
West Florida High School