KATELYNN SPERLING
San Diego,CA
Summary
Dynamic professional with experience in the hospitality and food service industry. Proven track record of providing exceptional customer service, anticipating needs and delivering excellent results. Ability to work under pressure and handle multiple tasks simultaneously with a positive attitude.
Overview
6
6
years of professional experience
Work History
Server
Beshock
San Diego, CA
07.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Assisted with menu knowledge, providing recommendations to enhance guest experience.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Resolved customer complaints promptly, enhancing overall dining satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Lead/Server
Tajima Ramen
San Diego, California
05.2022 - 07.2025
- Interacted with guests and promptly responded to requests to provide exceptional service
- Interacted with guests to drive satisfaction and loyalty
- Took food and beverage orders and served meals to guests
- Assigned tasks and monitored performance of servers
- Restocked restaurant supplies, utensils, and menus to achieve consistent product availability
- Handled cash, credit card, and other payment transactions with accuracy
- Trained new servers in restaurant procedures, daily operations, and server duties.
General Merchandiser
Target
El Cajon, California
10.2020 - 12.2021
- Created a welcoming experience by authentically greeting all guests
- Observed to quickly understand whether a guest needs assistance or wants to interact
- Accurately executed all backroom fills, including guest requests, and backstock product from GM categories efficiently and timely
- Worked in a safe manner at all times; identify and correct hazards; comply with all safety policies and best practices
- Explained details regarding quality, value, and style of products to influence customer buying decisions
- Reorganized sales floor to meet company demands
- Scanned shelves and product cases for expired stock, discarding outdated or spoiled items
- Boosted sales by introducing end cap displays promoting specialty items during peak periods.
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo, California06.2020
Skills
Shift Management
Guest Engagement
Food/Hospitality Service
Clerical Experience
Merchandising
Point of Sales Knowledge
Analytical and Critical Thinking
Retail Sales
Timeline
Server
Beshock
07.2025 - Current
Shift Lead/Server
Tajima Ramen
05.2022 - 07.2025
General Merchandiser
Target
10.2020 - 12.2021
High School Diploma -
Adolfo Camarillo High School