KATELYNN VANBUREN
Locke
Summary
Customer-focused professional experienced in delivering high-quality service and administrative support. Proven capability in managing multi-line phone systems and scheduling while fostering a welcoming environment. Committed to optimizing front desk operations and enhancing client satisfaction through effective collaboration and adaptability.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Front Desk Receptionist
HomeTowne Studios
Cortland, NY
03.2024 - 08.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and concerns promptly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Managed room reservation process and maintained accurate reservation records using property management system.
- Developed and maintained positive relationships with guests, fostering repeat business opportunities.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted in training new staff on front desk procedures and software utilization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Supported administrative operations such as filing, data entry, and document preparation, supporting overall office productivity.
Ride Share Driver
UBER/LYFT
SYRACUSE, NY
04.2021 - 01.2024
- Ensured that the customer arrived safely and in a timely manner to their destination while creating customer satisfaction.
- Communicated with passengers, offering a safe and welcoming ride to their destination.
- Consistently received high rating from passengers for excellent service.
- Maintained professional appearance and delivered exceptional customer service.
- Utilized GPS and routing apps to navigate efficiently, optimizing travel routes.
- Consistently received high ratings from passengers for excellent service.
- Remained calm during tense situations and resolved over 30+ arguments between passengers peacefully.
- Demonstrated the ability to deal peacefully with unforeseen circumstances or delays.
Youth Care Specialist
William George Agency
Freeville, NY
04.2020 - 04.2021
- Performed physical intervention (restrain) when and if necessary to protect the well-being of residents.
- Helped children develop trusting relationships by actively engaging in activities with them.
- Provided input to treatment team meetings for the planning of each child’s treatment goals and techniques.
- Implemented individualized treatment plans, ensuring alignment with each child's specific needs and progress.
- Provided input to treatment team meetings for the planning of each child’s treatment goal(s) and techniques.
- Facilitated trust-building activities with children trusting relationships by actively engaging in activities with them.
- Ensured children followed established cottage rules by the established cottage rules and the Agency policies and procedures.
- Helped children abide by the established cottage rules and the Agency policies and procedures.
- Participated in, and supervised children at campus recreational activities.
- Evaluated children’s performance on the daily level system evaluation sheets according to the guidelines and individual goals, and reviewed them with the children to encourage progress.
- Assessed children's performance on daily level system evaluations, providing constructive feedback to promote growth and achievement.
- Prepared written incident reports on critical incidents and forwarded them to the Cottage Manager.
- Participated in the Unit/Cottage meeting, provided my observations to the Cottage Manager.
Personal Care Aide
Walden Place
Cortland, NY
04.2017 - 01.2019
- Provided assistance to residents in the Assisted Living Program, specifically in the Dementia Unit, with their activities of daily living, helping them to lead a quality life while maintaining their dignity.
- Provided assistance with medication reminders, bathing, grooming, dressing, and escort service.
- Administered prescribed medications to residents in accordance with care plans.
- Delivered emotional and social support to residents, fostering a sense of community and well-being.
- Informed supervisor of any resident issues or concerns.
- Attended all required training, in-service, and staff meetings
- Exhibited a positive and professional demeanor towards residents, visitors, families, and co-workers, contributing to a welcoming environment.
Custodian
Suny Oswego
Oswego, NY
03.2012 - 02.2017
- Executed routine manual labor, including cleaning floors, toilets, sinks, urinals, and dusting classrooms and offices, ensuring a hygienic environment.
- Uphold cleanliness and sanitation standards across academic buildings and facilities, contributing to a safe and welcoming atmosphere.
- Completed stripping and waxing of hallway, classroom, and office floors during summer break to maintain floor appearance and protection.
- Operated floor buffers and vacuum cleaners while maintaining optimal equipment functionality.
- Demonstrated independent work capability and ability to complete tasks without surviving multiple demands as task frequency and types varied by assignment.
- Completed assigned tasks independently without supervisory oversight, consistently handling multiple changing demands as task frequency and types varied by assignment.
- Maintained basic knowledge of various cleaning products and equipment.
- Monitored and replenished inventory of custodial supplies to ensure readiness for maintaining assigned building.
Education
Associate of Arts - Criminal Justice
CAYUGA COMMUNITY COLLEGE
FULTON, NYGED -
Oswego High School
OSWEGO, NY01-2007
Skills
- Customer Service
- Guest relations
- Office organization
- Excel
- Data entry
- Data Management
- Research skills
- Multitasking
- Office organization
- Office management
- Hospitality management
- Guest services
Certification
- Conflict Resolution Skills: How to be your own mediator
Timeline
Front Desk Receptionist
HomeTowne Studios
03.2024 - 08.2026
Ride Share Driver
UBER/LYFT
04.2021 - 01.2024
Youth Care Specialist
William George Agency
04.2020 - 04.2021
Personal Care Aide
Walden Place
04.2017 - 01.2019
Custodian
Suny Oswego
03.2012 - 02.2017
Associate of Arts - Criminal Justice
CAYUGA COMMUNITY COLLEGE
GED -
Oswego High School