Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katerin Pizarro

Miami,FL

Summary

Experienced and results-driven professional with strong leadership and operational skills. Proven ability to manage teams, exceed sales and performance goals, and maintain compliance with safety and company standards. Skilled in customer service, inventory and cash handling, claims management, and administrative support. Adaptable, detail-oriented, and committed to fostering a productive and positive work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Legal Assistant – Pre-Litigation and Settlements

Shield Law Group of Florida
01.2022 - Current
  • Scheduled property inspections and coordinated with clients and adjusters.
  • Managed claims documentation, invoicing, and legal correspondence.
  • Created client files, conducted onboarding, recorded statements, and drafted sworn proof of loss documents.
  • Prepared mortgage packages and supported attorneys with settlement paperwork.
  • Filed Civil Remedy Notices and Notices of Intent.
  • Developed training materials for new hires to improve onboarding efficiency.

Master Claims Consultant / Manager

01.2018 - 01.2022
  • Scheduled inspections with adjusters and communicated updates to clients.
  • Tracked claims progress, managed invoices, and liaised with law firms.
  • Reviewed appraisal and umpire awards.
  • Licensed Florida Adjuster (#320).
  • Trained and onboarded new hires.

Head Cashier

El Dorado Furniture
01.2018 - 01.2018
  • Managed front-end operations and cashier team to ensure efficient customer transactions.
  • Trained cashiers on POS systems and customer service standards.
  • Balanced cash registers, handled returns, and resolved customer issues.
  • Monitored checkout lines and improved customer wait times.

Head Cashier

The Home Depot
01.2016 - 01.2018
  • Supervised cashier team schedules and ensured compliance with company policies.
  • Performed cash handling, opening and closing registers, and resolving discrepancies.
  • Maintained storefront cleanliness and inventory readiness.
  • Promoted credit cards and consistently exceeded sales goals.
  • Floated between departments to assist during peak periods or staff shortages.

General Manager

Pizza Hut
01.2013 - 01.2017
  • Led and managed a team of 40+ employees in a high-volume, fast-paced food service environment.
  • Consistently met and exceeded sales targets while maintaining operational efficiency and compliance with food safety regulations.
  • Managed weekly inventory, dispatch operations, order processing, and ensured excellent customer service.
  • Conducted hiring, onboarding, training, and exit interviews.
  • Filled in across roles as needed to maintain smooth operations and support staff.

Education

Diploma -

Hialeah High School
Hialeah, FL
01.2014

Skills

  • Team Leadership & Staff Management
  • Sales & Inventory Control
  • Customer Service & Conflict Resolution
  • Cash Handling & Reconciliation
  • Claims Coordination & Legal Documentation
  • Scheduling & Operational Planning
  • Food & Workplace Safety Compliance
  • Microsoft Office & Google Workspace
  • POS Systems

Certification

Florida Adjuster License #320

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Legal Assistant – Pre-Litigation and Settlements

Shield Law Group of Florida
01.2022 - Current

Master Claims Consultant / Manager

01.2018 - 01.2022

Head Cashier

El Dorado Furniture
01.2018 - 01.2018

Head Cashier

The Home Depot
01.2016 - 01.2018

General Manager

Pizza Hut
01.2013 - 01.2017

Diploma -

Hialeah High School

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