Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Katerina (Kat) Pomper

York,PA

Summary

Enthusiastic and reliable, providing excellent customer service and creating memorable dining experiences for restaurant customers,addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Server/To Go

Cracker Barrel
02.2022 - Current
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
  • Time management skills were a must
  • Team work and building creates a better environment for everyone
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

To Go/ Front of House

Mexitaly
08.2021 - 01.2022
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Performed cash handling activities and secured nightly bank deposits.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Education

Junior - —

Dallastown Area Senior High School
Dallastown, PA
05.2024

Skills

  • Price Memorization
  • Guest Flow
  • Table Bussing
  • Food Spoilage Prevention
  • Customer Service and Rapport
  • Performance Improvement
  • Quality Control
  • Ability to Lift 30 Pounds
  • Cash Register Operations
  • Workflow Coordination
  • Suggestive Selling
  • Dining Customer Service
  • Sales Techniques
  • Warm and Friendly
  • Server Training
  • Order Accuracy
  • Dessert Preparation
  • Food Preparation and Safety

Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Server/To Go

Cracker Barrel
02.2022 - Current

To Go/ Front of House

Mexitaly
08.2021 - 01.2022

Junior - —

Dallastown Area Senior High School

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Katerina (Kat) Pomper